Countryside Veterinary Clinic Of Richmond

I rescue dogs and have a few favorite vets who basically partner with rescues to bring these neglected, hurting dogs back to a happy, healthy condition and ready for a forever home. Time after time, dog after dog, I have thoroughly trusted and relied upon Dr. O'Sullivan to examine my rescues, diagnose any medical needs, perform any kind of necessary surgery expertly, and do it all with complete generosity of his time and care. Countryside gives rescue groups a discount and Dr. O'Sullivan always takes extra steps to make sure all care and medications are given while working to stay within our means. He has stayed late on weekends and weeknights to help dogs in dire need brought to the hospital outside of normal hours. Countryside has been a God-send to me in helping countless dogs get the best vetting. I have referred adopters and friends to Countryside and everyone agrees that Dr. O is WONDERFUL and we're so happy to have him around for our little loved ones. Thanks Dr. O'Sullivan!! more

I recently came home and found my 12 year old lab and best friend passed out on the floor. She has always been healthy so I was scared to death. I grabbed her and rushed her to Countryside Veterinary Clinic. Dr. Hunter stopped everything he was doing and helped her in the crisis. It turned out that she had some kind of throat paralysis and could barely breathe. He and the staff stayed with her way past the closing time to help her. I can't say enough how compassionate and caring everyone was. My lab is back home strong and healthy now thanks to a great clinic. more

This clinic, staff and doctors not worth it even one star rating. They are taking your money just because they can. I have a persian cat and when he was a little kitten(four years ago) he got sick with ringworm, as Dr.Sullivan said. But he didn't do any tests, just said that he is confident that this is a ringworm. We had most terrible 6month, with shaving and weekly stinky bath and endless medicine purchases. I thought that my cat will die from these treatments. I told them that I had enough of spending and asked for refund, cause nothing helped and he still refuses to test him from ringworm. Once he did testing, nobody contacted me with results, till I had to demand for results and it was negative. Therefore, I stop going there and my cat got health. It looked like medicine that Dr.Sullivan was giving him, made it worse, so I stop giving it to my cat. I asked for refund for unnecessary treatments. Ringworm was never confirmed! If you love your pet, please do not take it to this clinic. Same your time, money and pet's health. more

The headline says it all. After allowing a healthy young animal to needlessly suffer and pass on during a routine procedure, these people charged double the cost of cremation. I've checked around and other vets only add a minor (like $10-15) administrative fee over the cost that comes from crematorium, so as not to take advantage of people in a time of grief. These people at Countryside doubled the cost from the crematorium, clearly taking one last opportunity to profit from their clients suffering. When a complaint was made their attitude was either pay the fee or not get the ashes in return. Totally unsympathetic! They are incompetent and unethical. PLEASE take your animal elsewhere. more

Countryside has been great for me and my dog. Dr. Sullivan spent a lot of time explaining everything to me and called to see if my dogs stomach was better. He was the nicest vet I have seen with my pets. Great Vet! more

I truely can't thank Dr. Hunter and Countryside enough for working so hard to help my retired hunting dog through a recent hard time. I am a long time customer of Countryside and have found all of the vets and staff to always be very friendly and professional. When my best friend and companion became very ill this past summer, I felt as if Dr. Hunter was treating his own dog. He called me frequently to update me on test results and check on progress, he spent countless hours calling specialists to help, and he even called me on a Sunday to give results that had just been faxed over! Thanks ""DOC""...you're the best! more

This vet was not upfront and honest about costs for services. When I called to make an appointment for spaying I was asked if I wanted to have my cat spayed with the laser procedure. I asked what the cost was and they said $59. I told them I had a certificate from a local adoption agency for $45 and if that covered the costs or if the laser procedure was additional. They said that the costs were a part of the certificate, and I only had to pay the difference. When I dropped off the cats, the paperwork also did not indicate that the laser procedure was in addition. I agreed to the costs of the laser procedure, with the understanding that I only had to pay the difference of $14 each, and presented them with the $45 certificate. Finally, I had a certificate for a free exam that I presented at check in and told them I wanted to use it. They made a copy of it. I was asked if I wanted the cat to get a shot, that was included in the exam. I said that was fine, as long as it wasn't additional and was included in the exam and the certificate I had for the free visit. When I went to pick up the cats, the laser procedure was charged as an additional $59 per cat, on top of a $15 charge for the spay, and the free exam was not credited. I was told that the free exam would not be credited since they received the shot (even though it was supposed to be included). The office manager agreed that it was misleading when we spoke off to the side. But she said there was nothing she could do. I asked to speak with the owner, and he refused to speak with me. I asked for a copy of their license, and they refused to give it to me. I asked for their BBB number, and they refused to give it to me. Overall, they will not be upfront with you, and when they are caught in being deceptive, will admit to it, but not credit you the costs. more

Dr. O'Sullivan was the nicest and most informative veterinarian I've ever seen. He took genuine interest in my dogs condition and spent almost an hour going over all the different options, what it could be, etc. I am an animal sciences major and spend a great deal of time researching everything about my dog and Dr. O'Sullivan seemed to really appreciate that. He was truthful to me about what medicines are money making scams and which aren't. He even wrote down everything for me to go home and research. I will definitely continue to go to Dr. O'Sullivan. However, I've heard Dr. Hunter is a bit of a profit seeker. Additionally, the girls at the front were a bit rude to me and fought me on vaccinations that I felt were unnecessary (and Dr O'Sullivan agreed). After my initial conflict with the front desk I swore to never come back, but Dr O'Sullivan impressed me so much I plan to be a regular customer. more

I have been a customer/client of Dr. Hunter and Countryside Vet from day one. When the Vet answers the phone and makes an appointment with you... he had me at hello. Over the years I have brought many cats and dogs to Countryside, I know they think I'm crazy because it seems like every year or so I come back with different animals (very long stories) and Dr. Hunter just takes it in stride. Dr. Jim Hunter, Dr. Andrew O'Sullivan (he has now added the cutest little baby boy to his family) and Dr. Molly Morgan currently take care of my sheltie (Cody, 8 yrs old) and my cocker spaniel puppy (Bella, 8 months). I wouldn't even consider taking my animals to anyone else. Besides the doctors, there is Jane and the other girls that take care of the office...they are wonderful. Everyone at Countryside is truly careing, professional and treat you with respect. They spend time with you, they explain everything to you so you understand what is going on, a wonderful bed side manner you could say. I can not recommend Countryside Vet enough, you would not be sorry. They are truly a rare find. more

I am one of those crazy cat owners! I have adopted 8 cats from the henrico pound over the past 3 years and until recently, I have been taking them for lukemia testing, shots, nutering, and declawing to a vet that is close to my house. Now that I have discovered Countryside Vets, I wont go anywhere else. The last 2 cats I adopted had the LASER declaw and neuter and I never saw any evidence that they had surgery at all! Previously, my cats always hid and cried after surgery....never again! I couldnt have my 8 kitties without nutering and declawing them and they would have been put to sleep at the pound without me. Thanks for painless surgery Countryside! more

I just switched to Countryside Vet. I have three dogs one being a new puppy:) I couldn't believe how much time Dr. Hunter spent with each dog and answering my million questions. The staff handled switching me over and getting all of my records from my old vet. Really great clinic:) Thank you!!! more

My cat just turned 21 last month and she just got a clean bill of health from your clinic. Thanks to COUNTRYSIDE VET for all you have done to keep her healthy all these years! more

My dog has developed a very complicated case of autoimmune disease and Dr. Hunter has spent countless hours on the phone with specialists all over the country trying to help her out. He also met us late one night after closing when she was having a bad night and took his time to examine her and explain in detail to us all of his findings and options. I only wish I had this kind of devotion from my own doctor! more

These two Doctor's are worth the visit and care of your pets. Like any other Veterinarian office they aren't cheap, but that's what you decide when getting a pet. They've been kind and helpful throughout the care of my pet, although I was not happy at tge begining with Dr. Morgan, but after changing doctors, I am happy with this clinic. more

Countryside has helped me with resuce dogs for years and now I bring my owns pups there....one lab mix, one terrier mix and a sweetheart pitbull! They have always been so helpful and always friendly. The doctors are all amazing and patient with my special bunch! more

So we have been bringing our 2 cats and beagle to Countryside for years now. Great Vets....always there for you and always helpful. Recently our beagle had a serious illness and we thought we'd loose her but both Dr. O'Sullivan and Dr. Hunter helped her get back to her old barking self. We are forever grateful. more

I have been bringing my pets to CVC since 1993. I have never had any problems with any of the staff. They always call back and follow up on any issues I may have with my pets. I chose Countryside because of the availibility of Dr.s on call hours. I have had the Dr. come in to see my pets for emergency calls and follow up the next day. They have same day visits and short notice emergency appts available. I wouldn't go anywhere else. They saved my dogs life in an emergency health situation. She will be 15 yrs old this year!!!!!!!!! Pros: Caring, good follow up, on call hours more

I bring my cats to countryside and have always had a great experience. The doctors are very patient with my questions and always call me back. I have had a couple of pretty sick visits but happy to say my cats are doing great. Pros: Caring, Great Staff more

I am surprised by these reviews. Countryside has been a great place for my dogs and cat I got one of my dogs from Henrico humane society and they took great care of him. The doctor called me back when I had a question and he explained everything very well. These other reviews are WAY OFF. Pros: Dr. O'Sullivan, friendly staff more

My friend rescued her new puppy from the henrico humane and the protocol is to take him to this vet to be neutered. When she arrived the staff was very impersonal, just took the dog and said nothing. Not sure what happenend after she left....but upon picking him up they gave no post op instructions, or any indication of how the surgery went, no speaking to the actual vet, and basically threw him at her. when he stepped outside he urinated, as if they never took him out to use the restroom, and once home he drank water and ate as if he had not been fed. I would not recommend this facility to any one who cares for their loved pet. more