This vet was not upfront and honest about costs for services. When I called to make an appointment for spaying I was asked if I wanted to have my cat spayed with the laser procedure. I asked what the cost was and they said $59. I told them I had a certificate from a local adoption agency for $45 and if that covered the costs or if the laser procedure was additional. They said that the costs were a part of the certificate, and I only had to pay the difference. When I dropped off the cats, the paperwork also did not indicate that the laser procedure was in addition. I agreed to the costs of the laser procedure, with the understanding that I only had to pay the difference of $14 each, and presented them with the $45 certificate.
Finally, I had a certificate for a free exam that I presented at check in and told them I wanted to use it. They made a copy of it. I was asked if I wanted the cat to get a shot, that was included in the exam. I said that was fine, as long as it wasn't additional and was included in the exam and the certificate I had for the free visit.
When I went to pick up the cats, the laser procedure was charged as an additional $59 per cat, on top of a $15 charge for the spay, and the free exam was not credited. I was told that the free exam would not be credited since they received the shot (even though it was supposed to be included).
The office manager agreed that it was misleading when we spoke off to the side. But she said there was nothing she could do.
I asked to speak with the owner, and he refused to speak with me. I asked for a copy of their license, and they refused to give it to me. I asked for their BBB number, and they refused to give it to me.
Overall, they will not be upfront with you, and when they are caught in being deceptive, will admit to it, but not credit you the costs.
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