I went to the Orchard Park location first for a facial. I was told that the facial was supposed to be an hour, but since the beautician started 15 minutes late, it only lasted 45 minutes. I felt like it was rushed and unprofessional because if they were going to start late, they should have still given me the full hour, especially if I was paying full price PLUS a sizable tip. After that, I had to run over to their Hamburg location because I wanted a DETOX wrap as well but the Orchard Park location didn't offer that. I waited another 15 minutes before I was lead into a room, then they ran out of WRAP so I was left laying on the table while the girl ran around looking for some plastic wrap. She came back 10 minutes later saying that she couldn't find any so she had to put some plastic bags over me. WHAT THE HECK???? She wrapped me up and only allowed me to lay ther for another 10 minutes before she rushed me to take a shower and get all the mud mix off my body (she had another appointment after me, but she had started off at least 20 minutes late). A DETOX wrap is supposed to allow you to sweat out all the toxins in the body and the 10 minutes that she wrapped me in some garbage bags DID NOT do the trick. All in all, it was definitely not worth my time and the $100 that it costed. I would not recommend this place to anyone that's looking for a real professional and relaxing spa.
Cons: Untimely, overpriced
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