Computer Hospital

Amateur pc enthusiast/self-builder/father/husband checking in to thank Jaharre at "The Computer Hospital". He literally saved the day for my me, for the custom build, I completed for my son. Basically, my son was giving up 2 birthdays and this Christmas to have his custom build ready for 12/25/2021. His mother an I collected the parts over a few months (Ryzen 5 2600 w/ stock wraith cooler, MSI B450 Tomahawk, Viper ram 32g ddr4 3200mhz, wd black sn 750 m.2 nvme 500g boot drive, 550w evga supernova psu, and msi gtx 1050ti gpu). My son and I built it in November, booted it up w/ a successful post, installed windows and then shut down and put it up for Christmas (yes, he already knew what he was getting...and was super excited). Well Christmas rolls around and we go to start it up and NOTHING. Now my child, who gave up 2 birthdays plus this Christmas to get his first custom built rig, doesn't have a functional Christmas present while his 5 siblings do...he's feeling bad...me, even worse. After trying all the things youtube suggested, still nothing. I called The Computer Hospital and Jaharre answered. He was so very helpful. He took the time and listened as I explained everything and what I had tried thus far. He offered a few suggestions for me to try and never once pressured me to bring it in. We were already limited on our budget as it were. Long story short, I went home and tried what he suggested and WA-LAA(ouila!???...don't know exactly). We now had a running custom computer and I, a super happy child. Thank you Jaharre! You really saved the day. Also, special thanks to The Computer Hospital for having such epic employees. If I ever have anything out of my scope, your business will be my first choice to bring my pc too. more

Pay close attention to what you are signing on the initial check in sheet !!! Otherwise you will pay for thing you don't authorize for !! I brought my laptop to figure out why it is slowing down. James said he will run a complimentary diagnostic screening. He said he will call in 24-48 to explain what the problem. He clearly said he is not going to do anything before he gives me the call. Apparently, he installed the Windows and called to inform me that the computer is ready to pick up. When I asked why I was not called to authorize the procedure, James said that since I already initialed and signed the sheet, then they don't have to call. James completely and surprisingly denied that he ever said he would call me to explain what the defect was. He even denied saying he was going to run a complementary diagnostic screening test. He kept saying that he has a proof that I signed the initial sheet ! Eventually, instead of charging me 79.99, he charged me 50$. I kept saying, and I say that again and again, it is not about the money ! When you tell me you are going to run a free diagnostic screening test and get me to initial on that, of course I will initial and sign because I trust what you tell me. I didn't read what the sheet says because I simply, and stupidly, trusted what you SAID. The other guys in the office, including the manager Paul, are very respectful and professional. I have used this place in the past. One of the reason I returned back is that every single step was authorized by me before it was proceeded. In fact, that was one of the reason why I signed the sheet this time because that what exactly happen the first time, I was called for every single step ! James kept denying that he said he will run a complementary screening test and kept saying that is not true; making me feel like I was lying ! I thought that was very disrespectful. more