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Businiess name:
Computer Hospital
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Review by:
Rama S.
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Review content:
Pay close attention to what you are signing on the initial check in sheet !!! Otherwise you will pay for thing you don't authorize for !!
I brought my laptop to figure out why it is slowing down. James said he will run a complimentary diagnostic screening. He said he will call in 24-48 to explain what the problem. He clearly said he is not going to do anything before he gives me the call.
Apparently, he installed the Windows and called to inform me that the computer is ready to pick up.
When I asked why I was not called to authorize the procedure, James said that since I already initialed and signed the sheet, then they don't have to call.
James completely and surprisingly denied that he ever said he would call me to explain what the defect was. He even denied saying he was going to run a complementary diagnostic screening test. He kept saying that he has a proof that I signed the initial sheet !
Eventually, instead of charging me 79.99, he charged me 50$.
I kept saying, and I say that again and again, it is not about the money ! When you tell me you are going to run a free diagnostic screening test and get me to initial on that, of course I will initial and sign because I trust what you tell me. I didn't read what the sheet says because I simply, and stupidly, trusted what you SAID.
The other guys in the office, including the manager Paul, are very respectful and professional. I have used this place in the past. One of the reason I returned back is that every single step was authorized by me before it was proceeded. In fact, that was one of the reason why I signed the sheet this time because that what exactly happen the first time, I was called for every single step !
James kept denying that he said he will run a complementary screening test and kept saying that is not true; making me feel like I was lying ! I thought that was very disrespectful.
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