Columbus Ophthalmology Assoc

Agreed with the other reviews about Dr. Nolan. He is very reliable and professional unlike his front desk employees. First time there, the lady with short hair with glasses who help us was there was very rude. Try to pressure my wife into purchasing $700 frames. Talk to us like we didn't know any better. Got the prescription and went elsewhere to get frames. My wife then made the mistake to recommend this place to her sister. She had her eye exam in December. Her glasses where were suppose to be done within a week. It wasn't until January when she got them. She open them to find out the lenses were scratched up. She sent them back. 2 weeks go by and then she got her glasses back but now with the incorrect lenses color. It is now March and still no correct glasses. Just today 3/22/12 we just ask for a refund and got your money back. Worst customer service ever! If you ever had to go to this place, just go for the exam and purchase your frames elsewhere. Avoid Columbus Ophthalmology. I'm not the only one who feels this poorly about this place! Read the other reviews! more

The receptionist was rude when she scheduled my appointment. She continuously told me I needed to make I had a Physician's referrel as if I wasn't smart enough to catch on to what she said the first time. The young girl that put MANY drops in my eyes and did various tests was rude and rough. The only person other than the doctor I felt comfortable with was the woman who performed the light dot test. I scheduled a follow up appointment while at the office and ended up having to cancel, I called 3 weeks in advance of when my appointment was supposed to be because I wanted to give them adequate notice. The woman was very polite when she answered the phone until she found out I was canceling my appointment and at that point I received nothing but attitude from her for the duration of my call while giving her my information. There are plenty of amazing Doctors in the Dublin area and if you do not have the staff to support those Doctors it is not an office I want to visit. Would not recommend this office to anyone. Pros: Dr. Derrick was Excellent Cons: The front desk staff needs MAJOR improvements more

Dr. Nolan has a very unprofessional staff. 1) no greeting upon arrival, 2) had too long of wait- ""name was missed on sheet"" happened to both me and my wife on separate appts. 3) spent 30 mins. waiting to place the order and they almost ordered the wrong contacts 4) estimated one price, went to pick up contacts and $34 dollars xtra was added and when I asked to clarify- got a dirty look. 4) paid the extra, got contacts, no inquiry as to how they fit- wore them next day and they kept popping out- (inaccurate Base curve measurement) Pros: resolved issues fairly - money back if gave contacts back Cons: treated like a number- too big &they don't care more

I have glaucoma. The staff was great, the facility nice. I had alot of testing and I was still in and out quickly. Dr. Derick was friendly and direct. I would highly recommend. more