Colorado Auto Body

Top notch auto body shop. I am very happy with Colorado Auto Body! Pros: Polite and professional customer service more

I was very pleased! Colorado Auto Body made it easy for me to get my car repaired - including the inspection and estimate, arranging a rental car, and working directly with my insurance company. And, very significantly, they kept me informed by phone about the status and timing of the repairs. Pros: service, quality, attention to detail more

Initially we believed everything was being taken care of, although after unfortunate interactions on the phone we are reluctant to return for any further confrontation re: incomplete repairs. In person, staff was very pleasent. The faciclity was clean and the accomidations were nice. RESPONSE FROM Colorado Auto Body: Sounds like you have some concerns with the repair. We have tried calling several times to find out what we can do to remedy the situation. We urge you to please call or stop in so we can resolve any concerns or issues you may have. I am the owner and you can call and ask for Bill and I would be happy to work with you directly to resolve any repair issues. Also if you would like we will offer a free interior detail if you found the vehicle to still be dirty when you picked it up. Again please contact or call us back so we can resolve any issues you may have. Also if you are busy and would like us to pick up and deliver your vehicle at your office or home i can set that up for you. more

The staff were friendly and helpful. They kept me informed as the repairs were made and let me know if issues arose. Once they did, they addressed them immediately The repairs are impossible to tell from the rest of the van. I would recommend Colorado Auto Body to anyone who needs their car repaired. more

We brought our car per Colorado Auto Body instructions in on a Monday and was told they would replace a bumper and it would be ready on Wednesday or Thursday the same week. We called them several times to find out when it would be ready and was told (when we called on Thursday) it would be ready Friday because the one they received did not fit our car. When we called Friday we were told it would not be ready before the weekend but it would be ready the following Wednesday. When we called Colorado Auto Body on Wednesday we were told the bumper cracked and it would be ready until Thursday. When we called Colorado Auto Body on Thursday we were told it would be ready by 3:30. When we arrived to pick it up at 4:30 on Thursday (a half hour drive one way for us) our care wasn't ready and we were told two stories. The first one was there wasn't a driver to deliver it from their repair shop to the satelite shop and then was told the paint wasn't dry. They finally delivered the car to our house on Friday afternoon (after having the car for 10 days rather than 2). You may see the pattern of Colorado Auto Body not calling us and us having to call them. We thought their service, especially Don at the Aurora satelite shop, did a terrible job on letting us know what was going on. He didn't even call us to tell us our car wasn't ready so as to save us a trip to their shop when he had given us a time the day day before when we could pick it up. We had even called him that Thursday to make sure it would be ready. RESPONSE FROM Colorado Auto Body: Hi Mike, We did have delay issues with your vehicle. We kept receiving defective parts that had to be returned and reordered.. This went on and on. We reduced your bill as a result of the delays. We sincerely apologise for all the delays and communication problems. The representative was not the regular person that would of been or should of been contacting you and this was our fault for not turning your repair over to the customer service professionals that we staff. If you have any concerns or issues still with the final product and quality please contact Bill at the shop. I am the owner and i will personally get involved to make sure you are fully satisfied with everything. more

The body work that I had done was perfect. When I picked up my car I was pleasantly surprised that they had washed it! Everyone was friendly, helpful and professional. Staff took the time to patiently explain the repair process thoroughly to me, especially the insurance part of it. The only complaint I have, and it is minor, is that when I made my appointment to bring the car in, I was told that someone from the rental car company would be waiting. When I came in for my appointment I was told that they would call Enterprise and someone would be there shortly and they actually WERE there in about 10 minutes which was great. But I was stressing out a little bit because I was worried about getting to work on time. Otherwise I was very happy with my experience at Colorado Auto Body. more

Quality work - took 2 days longer than they said- no communication regarding delay more

Pro: Works were done to satisfaction as any shop should. Con: Lacking the finishing touch. They hurried to get yours out. RESPONSE FROM Colorado Auto Body: Hi Tuan, Looking at your review it sounds like you felt rushed. I am sorry you had that experience. This is not what Colorado Auto Body is about. We pride ourselves on pampering our customers. Please let us know if we have anything that is still not done to your satisfaction. We take pride in our work and stand behind the reairs made to your vehicle. Please feel free to call or come down to our shop and we can discuss any concerns you may have. more

The people are very professional, go out of their way to accommodate special needs, and have prices that accurately reflect the value received. Other auto body businesses have always seemed a little shady to me,with dirty offices and disorganized work areas. NOT SO with Colorado Auto body. I would strongly recommend Colorado Auto body. more

Top notch auto body service, I am very happy with Colorado Auto Body more

Good service.. finished on time. Very friendly. more

Awesome job, service. Thank you. more

My car was fixed to perfection, just like new. I was informed every step of the way about the progress on my car and exactly what was beind done to it. The customer service personnel were extremely attentive, professional and informative. I especially appreciate how they handled all the details for the insurance claim and expedited the work so I didn't have to keep the rental too long. They were all so very nice. more

Work was finished when promised and the entire process was seamless. I have and will continue to recommend Colorado Auto Body to my friends. more

Colorado Auto Body was great! I wanted to take minimal time from my work day to get my car fixed, so they sent someone to my office to take pictures and they handled all of the insurance. All I had to do was drop my car off at an Enterprise Rent-a-Car. I got my car back within 2 weeks, and it looks great. I am very happy with Colorado Auto Body! more

From the time that we went to Colorado Auto Body we had a good experience. The staff was professional and answered all of our questions. The car that needed repaired belongs to my 17 year old and when we received the car back he was very happy with the work that they completed. Thank you Colorado Auto Body. more

I have had my cars repaired twice by Colorado Auto Body. I could not have been more impressed with their service and the quality of the work. more

I worked with Dave. He kept me informed as to the progress. He found some additional areas that needed attention, let me know what the extra cost would be and then did the extra work for about $100 less than he quoted me. more

I want to say a big "THANK YOU" to Chad Woodward, who hand-held this case from start to finish. He communicated with me frequently, was very responsive, represented me and my interests persistently and consistently. I truly felt I was in good hands with him handling the case. The car was returned to me fully waxed and detailed and looked the nicest it had in a long time. more

I would like to thank Colorado Auto Body for the work completed on my Acura. It is not easy to work these repairs into a busy lifestyle. Colorado Autobody made this very easy and friendly with exceptional quality of work. Great sevice is hard to find, great service was found here. Thank you, John M. Pigman. more