Colonial Chem-Dry Carpet & Upholstery Cleaning

The carpet had some serious stains and Manny removed them all. Excellent more

This job was a referral after having had a favorable job done by ChemDry on my carpets. I recommended them to my brother and made the appointment for him. When I followed up with Betty at the office, after the clean to let them know there were still stains and a pet urine smell, I was told that I did not order the urine removal service and for an additional fee...you know the line. It was the same service that I had ordered for my home including the sanitizer (I have pets). I was also told that nothing was noted on the invoice by the technician's which was a surprise as our technician had stated that he smelled urine in the heating vents. The lack of follow up to make this right and blaming the customer is why I will not recommend this company again. I feel duped and have yet to receive my $20 referral rebate that I can at least give to my brother to buy some deodorizers. Very disappointing after an initial good experience. more

Easy scheduling, excellent service and a 5 Star professional job! more

Sent my rug to them to be cleaned. Told them upfront it was a long cotton shag rug they said it was fine they could do it. Was told it would take 2 weeks. Manny came out and picked it up, looked over the carpet PRIOR to taking it and confirmed it could be cleaned. I pointed out my area of concern and he said no problem it will be taken care of. Today the carpet was returned and my mother was told to inform me (I wasn’t home when it was delivered) that it was a difficult carpet to clean and they did the best they could.....(wasn’t told it would be difficult when it was picked up I was told it would be no problem). Upon rolling it out I noticed it hadn’t been touched! Not even vacuumed! Stains and debris still there!!!! Two weeks they held onto my carpet and charged me $200 for nothing. Zero services rendered. I would like to emphasize that I had an area of concern on the rug that needed immediate attention (food had been spilled and I was concerned it would rot and cause the carpet to smell) but now that it’s been sitting for weeks having gone unaddressed i can only assume the $300 carpet is now possibly ruined. I’ll find out when I bring it to another company tonight. I called and spoke with the front desk they told me the carpet had gone through their process and was cleaned but they would do it again if i wasn’t satisfied. I told them they most certainly did not clean this carpet and that I wanted a refund and so a technician came out to look at it. Once he arrived he noticed immediately that the carpet hadn’t been touched and that it clearly was still dirty. His exact words were “it looks like $@!#%” and i could not agree more! The second technician, i wasn’t able to catch his name (NOT Manny), was very pleasant and understanding and apologized even though it was not his fault so I do appreciate his help. BUT I am extremely disappointed and very unhappy. I’m now unsure whether or not my other carpets were in fact ever cleaned. Hard to trust. Will not be doing business with this company ever again. I highly suggest giving your carpets a thorough look over and sniff before paying for any services!!! RESPONSE FROM Colonial Chem-Dry: We completely understand your frustrations, Kelley. We were hoping that would have called when you left the same review on another place. We apologize for the inconveniences caused by the issues that you experienced. Please call us at 508-529-4115 so that we may discuss this further and come up with a solution to rectify these issues. We greatly appreciate the opportunity to make this right. Thank you. more

Easy to work with, polite, and professional. Did a good overall job. more

Fast booking, on time service with high quality staff. Very nice people. more

The Colonial Chem-Dry team has been caring for our carpets 'lo these many years! Their service is simply the best. From the moment you phone for an appointment to the arrival of an e-mail to make sure you are satisfied with the work done, their commitment is professional and thorough. My thanks, again, to Phil for another superior service - and to all at Chem-Dry for their continued excellence! -EBG RESPONSE FROM Colonial Chem-Dry: We cannot thank you enough, Ellen, for the amazing feedback. We not only appreciate you taking the time out of your day to provide us with this insight, but we also appreciate your continued trust in our company/team. That means the world to us! more

Got an AM appt. and worked perfectly showed up at 8:30 2 hours later the tech was done. Phil the tech was professional and explained everything will not hesitate to call them back, job well done! RESPONSE FROM Colonial Chem-Dry: We will be sure to let Phil know that you were happy with the service! We look forward to helping you with your carpet care needs in the future! more

I will say I wasn't expecting miracles as I live in a apartment that the carpet is pretty old. I have had it cleaned by many companies and I will say this Co did the best cleaning. I of course paid for all the "extras" so a little higher then most but don't mind seeing it looks good and will see how long it lasts. The only draw back was, I really went out of my way preparing and moving furniture out of the way and only left pieces that I couldn't easily move and was disappointed this didn't appear to be appreciated by one of the service techs. One of the guys was very pleasant the other seemed to be having a hard day and he definetly needed an attitude adjustment. This left me with a upset and uncomfortable feeling and why I have waited so long to write this review. I want to be fair and my carpets came out very good and will try them again but if I get that attitude I will have them leave before they start. I also have to say the handwritten thank you card goes above and beyond customer service and brought me to write this review. RESPONSE FROM Colonial Chem-Dry: Hi Trudy, all of us here at Colonial Chem-Dry thank you for your kind words. We are glad that you were pleased with the work performed! Thank you so much for sharing your experience! We truly appreciate it! more

First time using ChemDry in Rhode Island but I had used them in another state previously. Exceeded my expectations. Professional, prompt and followed up after to make sure I was happy. Love that they don't soak everything and drys so much faster. Pet friendly too. They have won my loyalty. RESPONSE FROM Colonial Chem-Dry: Thank you so much, Pat! We are thrilled to hear that you are pleased with our carpet cleaning service. Here at Colonial Chem-Dry, we always strive for excellence, and we appreciate your kind words. more

The tech who came to my house was personable and worked his $@!#% off on my aged carpet. I have used your company before and I highly recommend to anyone who needs carpet, furniture or anything else cleaned RESPONSE FROM Colonial Chem-Dry: Having clean carpet can make such a difference, right Robin? Thanks so much for your business and for your comments. The team will be happy to see this! more

Did David Copperfield just leave my home? Abracadabra the stains are gone. My carpet had cat vomit, grass smudge and dirt marks.With the wave of their magic Hot Carbonating Extraction cleaning process they eliminated all traces of these stains. I highly recommend you use this company. This was no illusion but pure science. more

Just used Colonials ChemDry-Upton, Ma for the 1st time for a warranty covered cleaning for my sofa cushion due to pet stains. EXCELLENT SERVICE! Stacy from customer service was excellent at helping find a convenient time for the appointment. I received a call from one of the technicians that they were on their way, which was very much appreciated. Nic & Brian did an awesome job cleaning the problem areas on the cushion. They were professional, efficient, kind & did an excellent job! Stains gone! They offered suggestions/services for maintenance of the furniture. I will use Colonial ChemDry again & highly recommend their services! Thank you! RESPONSE FROM Colonial Chem-Dry: We are so happy you are pleased with our service. Thank you very much for your feedback! more

Our neighbor recommended Colonial Chem-dry and we are also very pleased with the rug cleaning service. No all day ordeal; technician was friendly and very efficient. and pricing reasonable. Will definitely use this service again for next cleaning. more

we are seniors and he helped us move things. more

We have had them for several years in our home in Holden, and property we owe in Worcester. They are very professional and do an excellent job. I always request Phil he is very efficient, polite, and professional. The rugs come out great dry in two to three hours. more

Great service, excellent value, professional technicians. Highly recommended- more

George called ahead of time to let us know he was on his way. He looked at our carpets and went to work. George was very professional and removed all of our pet stains. The carpets look amazing. Thank you Chem- Dry for another job well done. more

Nice and thorough job as usual. Thanks. more

From the customer service booking the call, the time Phil spent on site going over expectations vs need and pricing, to the finished product plus everything between was a fantastic exoerience. The customer service was amazing, super nice on the phone and even called to check up afterward. On site the technician Phil was very polite and knowledgeable he is welcome in my home anytime. My carpets are the cleanest they have ever been and I can't say enough about the individualized service that made me feel so important to the company. This is rare to find these days so when you do you must acknowledge it. I have referred all of my family and friends to call when they need service and my 100% loyalty will be given going forward for all of my cleaning needs. Thank you so much for treating me like a person and not a check. more