Coj Baggage Outlet

Just went by this store this morning and had to come back and write a review since I found the manager's(?) behavior so appalling. I feel slightly better seeing the other negative reviews and knowing now that this guy's behavior wasn't a singular occurrence. I also think it's pretty pathetic that he/somebody else with the store had to give themselves a 5 star "review" in order to attempt to boost their rating...better customer service might help with that, in case you're reading this. Telling somebody - and I quote - to "get the f**k out of the store," is not going to help with your ratings or overall store popularity, either. That should seem like a given, but apparently this guys needs a few tips on customer service based upon my incident with him today and upon previous reviews. So I went in this morning to browse laptop bags with my boyfriend, and I saw a few that I liked. I have an app on my phone that scans bar codes and tells you whether there are better deals online, so I tried scanning one of the bags, and...it didn't work. Oh well. I continued looking around with my phone in hand, stopping occasionally to look at bags and their price tags, when the manager walked by and said "stop scanning the tags." I was confused since I wasn't actually scanning anything anymore, and when I turned to him, he dropped the f-bomb by telling me to "get the f**k out of the store." Really? Is there really any need for that kind of language? I'd never been spoken to by anybody in retail (or anywhere else, for that matter) like that before, so it kind of blew my mind. I can understand if he was irritated that I had been looking for competitive pricing online, but isn't it my prerogative as a shopper to decide whether I want to purchase something or not based upon the price or any other reason? I guess it's also his prerogative to kick me out of his store for whatever reason he sees fit...it just seemed like a poor decision on his part since my boyfriend and I had both been planning on making a purchase until he went and said that, and we figured it wasn't worth it to stick around for that kind of treatment. What turned out to be a misunderstanding on his part lost him a sale. I also found the bag online just now for a better price. So not worth it to shop here. Poor customer service and verbal abuse? I'd give them zero stars if I could. DO NOT SHOP HERE. more

DO NOT Shop here! Terrible cusomer service, poor poor business sense. Drove all the way up to Colorado Mills Mall from Castle Rock 40+ min because I had been a customer of this store previously, but NEVER again! I was looking for a new laptop bag and was pretty much set on buying a bag today. But after my girlfried took a photo of a bag she liked he muttered something about no scanning the bags. Upon asking for claification on what he was trying to tell us. He said get the F-bomb out of the store. Why not just cleary explain if the store has a no picture policy or no scanning policy. Or how about just asking us if we needed help finding something. I hope that COJ will realize the customer has many choices. Their products are marked up so high that they don't want you knowing and to make it worse after you make an overpriced purchase they aren't going to let you return it from what others are saying here. So plain and simple don't waste your time or money at COJ Baggage. more

Manager yelling at customer?? Why?? more

Not just inexpensive, but cheap. The handle on my ""top of the line"" Atlantis suitcase broke the first time I used it. I took it back, and before I said anything to the manager, he started yelling at me and accused me of jumping up and down on the suitcase (I'm an old guy!). He made personal epithets against me, and finally said if I wanted to go somewhere go to Colorado Baggage downtown Denver where they do their ""warranty work"". Turns out that Collorado Baggage is in no way affiliated with COJ. Summary: COJ offers poor quality products, no customer service and is not a place I would recommend that anyone go to buy luggage. Pros: cheap Cons: poor quality, terrible customer service more