Cohen's Fashion Optical

Horrible experience. I got my glasses in December 2011. They were supposed to be ready in under a week. It took over 2 weeks, many phone calls, and several broken promises that the glasses ""would be in the next day."" 5 months after getting the expensive Armani frames, the small plastic Armani logo came off one of the arms. They wanted to charge me $40 for 2 new arms, it is a 20 cent piece. Overall the customer service was also terrible. Avoid this place! more

This store has the most unprofessional staff ever. The older lady never knows what's going on and has to ask a million questions every time. The younger lady is rude and gives incorrect information. The doctor comes and goes as he pleases, so he will either be late or will end up canceling your appointment. Not to mention he also gives wrong prescriptions. To sum it up, poor service overall. more

Today I went to buy a new pair of glasses, received great service and ended up ordering prescription glasses of a popular brand. They even gave me $100 off from the price of $680 and therefore I paid $580 ($ 240 for the Frame & $340 for the Lense, including transition, polycarbon, & anti-reflective features). Before I left, I wrote down the exact model number of the frame. When I got home I googled the frame model and noticed that every single online glasses store had the exact frame for approximately $135. At Cohen's, the frame I bought was originally priced at $340 and they tell you everyone gets $100 off so ended up $240. Case in point, if you want to save $100+ ($200 if they don't give you the $100 discount), buy your glasses elsewhere or at least look up the model number printed on the inner frame first and check the ""real market price"" before you throw your money away. more

went in because i broke my glasses the night before. figuring it was a sing to get a new exam. went in was expecting to be anoyed by the whole expreience. but after a couple of mins felt i was hanging out with friends. got my glasses in 2 days. even gave me a free pair of trials to hold me over untill.. Pros: nice staff, good doctors Cons: not that i saw more

A total rip-off. Terrible service from the senior staff. I was witness to the senior staff actually making fun of someone as they left. They treat your insurance like a coupon and charge you hundreds in upgrades hidden charges. I could expect this from a high volume store in Manhattan but there is no excuse considering the place is in Queens and it's a Coen's. Pros: None, rude staff s well. Cons: AVOID IT!!! You will spend hundreds more than other places more

First off, this isn't a review of Cohen's in general, which is a national chain. I'm review this particular Cohen's on 31st, at Ditmars Station, in Astoria, NY. Best that I just describe the problem I had, and note that I am a licensed Broker of Insurance in the State of New York. I know insurance like most people know their favorite TV series. Pros: The exam itself was decent. Cons: They're cheats, scammers, and Cohen's corporate would be right to pull their franchise affiliation. more

The store was clean, the selection was top notch, the sales staff was helpful and informative. I went to this store to get safety glasses for my job and they treated me with respect and courtesy, just like a customer who was buying a $800 pair of glasses. I had a great experience here. I hope this helps anyone who is thinking of coming here. more