Clear Lake Body Shop

I was hit by a driver in February 2014 he admitted fault and his insurance company offered to pay full price for all repairs. Due to this, I decided to choose the very best mechanic shop and I did not care about how much it would cost. I chose Clear Lake Body Shop because I thought they would do a good job however, I will NEVER return to this shop again. I let the first mistake go, they were supposed to send over all the reports to USAA insurance which they failed to upload the documents correctly. I had to call them about 5 times and call USAA to get it all sorted out. I then had to wait another week for the documents to upload fully and the claim to be approved. After everything was settled I waited a month for my car to be fixed. I was not called by repair shop to be told my car was finished, I had to call and call each day to check the status. At one point I drove down to the body shop to check on my car and when the front desk girl walked me out to my car to get my parking pass out of it I noticed it was just open, unlocked in a field of other cars. I was worried but I let them continue to work on it. When I returned to finally pick up my finished car I noticed the glove compartment was all scratched up with deep scratches. I immediately asked for the manager named Rob at the shop to take a look at the car. He was not cooperative in looking at the car, he only wanted to see it for about one glance. He instantly blamed me for all damage and claimed it was my backpack that scratched the car. He then continued to tell me that I needed to explain to him how this damage happened, however, I have never worked on a car I was not sure how this could have happened in his shop? So, he went on to argue with me for 30 minutes claiming it was all my fault and he was not going to help me. He had no explanation for the damage to my car, he gave no solution, he made personal attacks on my character and tried to build up his credentials through threatening me. I will never return to this shop. \r I will not accept this horrible customer service and do not think any consumer should. This was my first experience at this shop. Besides having scratches all over my interior of my car I noticed my car had been driven, the mileage was up, all of the mirrors changed, my gas tank was on empty to the point where I had literally 8 miles left on it till complete E when I left. more

Didnt do what they were suppose to do. I feel ripped off. Not satisfied at all. Car still is all scratched up even though the insurance co paid to have it detailed they said it wasnt in the order.I paid the $500.00 deductable for nothing. A 5yr old could have done better. more

Perfection, they are not. \r Ability to keep the customer informed is low class. \r I used them twice.. Sorry, but will not be a third time. \r When they say a days work, count on a week.. \r Two weeks, count on a month.. Really.. \r One days service and it's still not done three days later. I've had to call them to get a update on what's going on. \r The first time I ever took my auto in, the alignment still is not right , And i have a door seal leak that was not there before. \r I would rather they take more time for perfection.. Then rush the paint job and have crap in the paint. more

Right after Hurricane Ike, I wrecked my new Honda Ridgeline. It sustained $14,000+ in damages. Clear Lake repaired all the damage beautifully. A couple of months later one of my headlights started blinking intermittently. The lamp receptacle had been cracked in the crash. I took it to theHonda dealer who wanted $800 plus labor to replace the front wiring harness. I took it back to Clear Creek and they fixed it in half an hour, FOR NOTHING! About a year later, I developed a ""clunk"" in the steering. Since that had been repaired due to the crash, I took it back to Clear Creek. They took it to their ""front end"" people and it was fixed fro free. It has been 110,000 miles since the crash. There have been ABSOLUTELY NO ISSUES with this repair! The repaired parts (and paint) are weathering at exactly the same SLOW rate as the original parts and paint.. You can't tell it was ever damaged. They did an outstanding job, both in Craftsmanship and in customer service (I LIKED Melissa!) In League City, I would not take my car anywhere else. These guys are the best. more

I had a WONDERFUL experience with the body shop! I was on the highway and was hit by a very large peice of plank wood that did a little number on the bumper of my car. I had been DREADING dealing with it because of how high my insurance deductible is. I was referred to Clear Lake Body Shop through Clear Lake Honda where I took my car for an oil change. I came in and the staff was fantastic! He explained to me about the damage to my car and explained everything clearly. He then said he would try to pop the bumper back onto the frame free of charge! I could have gone elsewhere and had to pay over 1000 dollars to have the bumper replaced but he was honest and took care of it for me! I came back 30 minutes later to an almost brand new car, to top it off they washed it for me. I will absolutely (hopefully not soon!) be using their services again and will definitely be recommending everyone I know there. What a fantastic experience. Thank you again! more

I have a wonderful first experience with Clear Lake Body Shop. more

I originally went to this shop on word of mouth from a co-worker and on my way to pick up my rental from Enterprise the employee there vouched for the shop as well. Long story short, Clear Lake Body Shop lives up to their reputation. I had to use them twice last year for two separate accidents on the same vehicle, and both times they did a stand up job on my car. I am VERY picky about results and the body work and paint was very well done. I have recommended them to friends and family since my first visit. It not often you get service like this, but they have a loyal customer from now on. They will take great care of you. Make sure you ask for Angel. Thanks, Pedram more

I HAD READ SOME BAD REVIEWS OF THIS SHOP, BUT WE HAD OUR CAR TAKEN THERE ANYWAY. I HAVE BEEN IN THE AUTO SERVICE FOR OVER THIRTY YEARS. I WAS VERY PLEASED WITH WHAT THEY DID. HER CAR WAS HIT HARD ON THE RIGHT SIDE. I LOOKED AT IT VERY CLOSE. I COULD NOT FIND ANYTHING TO SHOW WHAT HAD HAPPENED TO IT. AND ANGEL WAS SO HELPFUL AND PLEASANT THE WHOLE TIME THE CAR WAS THERE. I HAVE NOTHING BAD TO SAY ABOUT THIS SHOP. more

Rob Dellinger flat out told me to pick up my car if I was unhappy with what I was being told. I got two different messages from them. It will take a week and it will take 2 weeks, then I got told THEY had decided not to replace a part but to repair it. This is a cash repair so I want a new Honda part not body filler. After I talked to him to make sure they had all the part in to start the work so I did not have to rent a car for an extra week they obviously did not get the parts ordered. more

We listened to what you were saying and Melissa is no longer employed here! We are very fair and honest people unfortunantly we are in the middle of you and your insurance company. We will work with you to ensure that you get the best quaility job as possible and guide you along the way. If you have a problem with us just talk to one of our managment team and they will happy to assist you in any way possible to resolve whatever issue you may have Pros: Honest Cons: Hard to Find more

had my 2000 honda repair at clear lake body shop .they did a great job on a timely matter the job came out great. they keep me advise on how my repairs were going. they were very nice and the lady that answer the phone was helpful and polite. Pros: staff Cons: hard to locate if your not from league city more

I went into Clear Lake Body Shop because the owner WAS a friend of the family. His service manager is rude and unhelpful. 1st the car was in there for 3 weeks AFTER date given by the insurance company. When the car was released to me the compound was left on the door jams, my insurance company paid for them to align the car and also to ""clean"" the wheels. The wheels were not cleaned and the mgr said the car was aligned, which I paid 79.95 for. After driving it the car was NOT aligned and I called and the mgr insisted on taking it back to the shop ""they"" use. I said I would take it, he then called them and I took it over there. I looked at the prices and the gentlemen in the alignment shop said Rob said to give you a 2 wheel alignment I looked at the price and it was 69.95. The 4 wheel was 79.95 so I told him I wanted the 4 wheel alignment. Thats what MY insurance company PAID for. After talking with the gentlemen my car WAS NEVER ALIGNED like I was told my the manager. After that the paint on the car has trash in it, primer left on the car, windshield is gauged and scratched they damaged my tint on the doors they worked on, overspray is all over the car. When I reported these to the manager he said he couldn't see half of what I was seeing. Because I chose the shop and not the insurance company there is nothing I can do. The paint still looks like a 3 year old spray painted on a 2007 vehicle that has not 1 scratch on it. I was told by the MANAGER that I was being ""silly"" and a ""pain"" Please do not go here they are many other body shops trust the review! Pros: Receptionist is friendly Cons: Everything Else more

We took our car there right after we got into an accident. It did take a while for them to actually repair it . They did an awesome job though! It looks as if nothing ever happened! The staff was very nice and they got it done as soon as they could. I did have to go back because the windshield wiper wasnt working and it messed up agagin this morning so Im going to have to go back. All in all they are a good bodyshop! Pros: very nice job on vehicles Cons: had to go back because of a mess up more

I had to use Clear Lake Body Shop not once but now twice I really love how the office is a historic building. All of the office staff is very courtious. The owner Charlie and the Manager Melissa were so helpful in anyway they could be. Me as a woman don't quite understand all the body shop terms and slang, they helped go over all the repairs that were complete to help me fully understand what exactly was done to my vehicle. I highly recommend using clear lake body shop!!!! more

I would not recommend this body shop to anybody only because of Melissa. She talks to everyone as if they are stupid. Everyone else that i have dealt with is reasonable but she is costing Clear Lake Body Shop business. This is my 2nd time my car has been to this body shop and it will be the last as long as Melissa is working there. Pros: Close Cons: Melissa more

I brought my car in because i ran into a deer and the front bumper and driver's side were messed up. I have spoken with Melissa on three occasions and each time she talked to me like I was 12. She was very patronizing and rude. If I had a question about something, she acted like she did not know why I was asking the question. more

I WOULD NOT TELL ANYONE TO GO TO CLEAR LAKE BODY SHOP!!!! RUDE,RUDE MANAGERS!!!! IF SOMETHING GOES WRONG WITH YOUR CAR.....THEY WILL NOT FIX THE MISTAKE,THEY WILL MAKE YOU PAY MORE TO FIX IT,WE SHOULD HAVE TAKEN THE CAR SOMEWHERE ELSE!!!! NEVER EVER GO HERE IF YOU LIKE YOUR CAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Pros: THE PARKING LOT IS CLEAN Cons: THE MANAGEMENT IS SOOOO RUDE,AND TAKES ADVANTAGE OF WOMEN!!! more

My husband and I have had to become ""regulars"" at Clear Lake Body Shop. It first started with my husband's 2006 Honda Accord. We were sitting in NEW Accord waiting to make a turn on a road when all of a sudden a large Harley Bike slid sideways into our driver's side door. Everyone was ok, but it made a mess of our driver's side door. We took our Accord to Clear Lake Body Shop. While our Accord was in the shop my husband needed to drive our ""extra"" vehicle to work, a Ford F-150. Three days after our Honda Accord accident, my husband is rear ended in a 4-car pileup. When we picked up the Honda Accord, we then asked Clear Lake Body Shop to give us an estimate on the Truck. They took care of it quickly and without evidence that anything was wrong on either vehicle. Clear Lake Body personnel are VERY courteous and does very High Quality work. They were so pleasant to work with. Believe it or not, approximately 2 months after these two accidents, I was driving home in my other new car, a 2006 Honda Civic. While waiting to get onto another feeder road, I popped the clutch accidentally and rear-ended a truck in front of me. It was very minor, but did quite a bit of damage to my front end. AGAIN, Clear Lake Body Shop took a look at it and gave me a quick and VERY REASONABLE estimate. Again, they did a superb job and once again I was back on the road again. Ok, so you may be asking yourself... 3 cars... 3 accidents. Everything happens in 3's right? Wrong!! 3 weeks ago, my husband had parked our car by the curb because he had used our truck to haul some items to my brother's house. While he was gone, the neighbor across the street backed out of the driveway and sideswiped my husbands 2006 Honda Accord. Needless to say, we took it back to Clear Lake Body Shop and they immediately gave us an estimate and worked on it to help us get back on the road. Bottom line is, Clear Lake Body Shop is #1 in our book. A1+ in Customer Service and Satisfaction. Pros: Service, Price, Professionalism, Timeliness, Quality more