City Volkswagen

I was pleasantly greeted by Conrad upon arrival who clearly outlined all the things that they would be doing on my car for its 40K mile inspection. After waiting only about 2 hours (when he said it might be more like 2.5-3) my car was ready to go and freshly washed. Waiting room was very clean and the whole dealership was in great shape. Everyone I interacted with was very nice as well. more

I've had a Volkswagen for 3 years and love it. After moving here I needed to find a new VW shop to take my car to. Everyone at City Volkswagen was very nice and the service was excellent! I will definitely be going back. There is a big waiting room but if it's a nice day, there is a cool park just a block or 2 away. I walked through the park until my car was ready. Very enjoyable. more

My husband is very satisfied doing business with City Volkswagon on Irving. He owns a VW GTI and it is over 5 years old now, so he is bringing it in for maintenance more often. Prices are fair and the work is solid. The mechanics (my husband works with the owner here) are fair and honest as well. The service shop is pretty much always stocked with parts. Whenever my husband needs something, he is very easily able to get it here. In fact, just yesterday he needed something so he drove up to City and got it & installed it. Pleased with the service here. more

Prices are reasonable compared to my other dealer experiences, and you know exactly what was done to your car when you leave. If you don't understand something on your car, just ask and you will get the full explanation. If you need work done on your car, I will always go to City VW and for my next VW, I will check out their sales department. more

Took my Jetta in for a check - the airbag light was on and my horn did not work. Unfortunately the repair is expensive (replacement of airbag) but I was extremely impressed with the care and concern I was shown by the service person. George explained the situation fully, and also that since my car was just out of warranty, he would see if VW would work with me to get the repair done. In addition, he told me there was an outstanding recall on my car, and had the ignition coils replaced at no cost. I had taken my car to the dealership where I purchased it (in another state) only 2 months ago for a complete "going-over" and they never mentioned the recall. Never asked about it or offered to handle the repair. Horrible. I am so impressed with City Volkswagen that if I buy another car before I relocate, it will be from them, whether VW helps me with the airbag replacement or not. more

I have purchased/leased many many cars in my life time, but this was the most pleasant experience ever. Kamila was the best part of it. Anyone looking to buy a VW, go see Kamila, you won't be sorry. more

Went in for 20k service and had a few things I wanted to lookover myself. Conrad there was great and let me overlook any part of the process I wanted. Conrad and the tech clearly knew the cars well (diesel) and will be taking my car there for future service. Hard to find good people at dealer service these days, Conrad is one of them. more

The guys at City Volkswagen have never steered me wrong. Not only did I buy my car here, but I still bring it back here to get serviced every time. They are friendly, make it easy to make a reservation, offer explanations that I can understand if something is wrong, take care of any recall issues that my car my have, and don't try to push anything on me that I don't want. They have a nice waiting area with a TV, free wi-fi, free coffee/espresso/water, and a play area for children. You also get a free car wash if you bring your VW here-love it! more

We purchased our '07 GTI from City VW and have since returned here for almost all of our vehicle service and maintenance over the years. We do that despite living much closer to Fletcher Jones downtown, and it's partly because we really enjoy strolling through Portage Park after we drop the car off, but mostly because ML feels a bit of kinship with the Polish guys in both the sales and service departments who keep insisting that her family is pronouncing their last name wrong -- apparently A's sound like E's, J's sound like Y's, and W's sound like V's. more

This weekend my mom was in town from Cincinnati. She was getting ready to leave after I was already at work. After driving about a mile, her check engine light went on, so she called me. I told her to take it to City Volkswagen, because I got such great service there. I offered to call them while she drove it there. I spoke with Allen (sp?) who informed me that they were PACKED due to it being President's Day. After I told him about my mom's situation and how she just wanted to make sure it was safe to drive back to Ohio, he said she should bring it in and they would try to squeeze her in. "We aren't going to let her drive if it isn't safe." I called my mom about an hour later, and she was already on her way out of the dealership. She said they were SO wonderful! They told her it was her coil pack and told her how much the part should cost so she didn't get ripped off in Ohio! They said it would be safe to drive on and even washed it before giving it back to her ! Not only was it wonderful that they were able to check it for her, they DIDN'T CHARGE HER! I was already thrilled with their service, but can't thank them enough for taking such great care of my mom! Family means more to me than anything, and City treats YOU like family! I will NEVER go anywhere else for service and will tell everyone I know they need to service their vehicle there, too! THANK YOU CITY VOLKSWAGEN!!!!!! more

CITY VOLKSWAGEN SERVICE TEAM IS AMAZING! They know what they're doing and treat you and your loved ones like family! I've never dealt with the sales team, but the service can't be beat! I have a 2005 VW Bug which has the normal Bug issues. I had a coil pack replaced somewhere else before knowing of the GREAT service here. A month later, I was having the same issues I was before. I took it in to City Volkswagen and dealt with Conrad and John who were WONDERFUL. They checked EVERYTHING and found that I had been given a faulty coil pack because that was the issue. After hearing about all the issues I've had with my bug, they told me that I could get an extended warranty, but didn't pressure me to get it. I used to take my car to Fletcher Jones and they NEVER told me I about an extended warranty! City even gave me my old coil pack back so I could try to get a refund from the first guys I went to! SO NICE! That was around Christmas and my car has been running well ever since. more