The Salesperson Derek is dishonest, the Sales Manager Nick is dishonest and the General Manager Lee is not only dishonest, he lies with great ease on and to his customers. Additionally, it does not help to contact the Infinity USA Consumer Affairs for this region because you will only be allowed to communicate with someone like, Evelyn, who has no authority to rectify any issues. Derek, the salesperson, told my husband he was purchasing and EXTENDED WARRANTY and then proceeded to bury in the mountains of paper work the agreement that AFFORDED MY HUSBAND A WARRANTY THAT GAVE HIM ADDITIONAL COVERAGE FOR 60 MONTHS / 60,000 MILES (running with the regular warranty) and DID NOT COVER ANYTHING THE LIMITED WARRANTED WOULD COVER. The limited warranty ran the same length of time. My husband was apparently intentionally defrauded by a lying salesperson and paid a FAIR SUM OF MONEY FOR NO BENEFIT AT ALL! My husband called the sales manager who said he'd call him back in 2 weeks (a month later he had never called). I called the General Manager, Lee Timberman, and left numerous messages (He never called back). I called Infinty USA Consumer Affairs and got Evelyn who said she would talk to the Regional Manager and look into this matter. She called back in a week and said the GM, Lee would call me. (I can go on and on with the promises to call, but I won't). This is the krux of the matter - WHEN MY HUSBAND AND I FINALLY SPOKE WITH LEE TIMBERMAN, HE FIRST RANTED ABOUT HOW ANOTHER DEALERSHIP (Who stated to me that what was done was not a business practice used by their dealership) SHOULDN'T SAY THEIR BUSINESS PRACTICES ARE NOT ETHICAL. AFTER HIS SOPHOMORIC TANTRUM (which we endured with great patience listening on speaker phone as to preserve the health of our ears), he finally started telling us that my husband had purchased an Extended Warranty that didn't extend any miles or years and that that is what my husband had signed (okay, that makes it right to you???). I explained the above to him (this was on a Saturday). He said he would see what he could do and call us the following Monday (KNOWING WELL THAT HE WOULD BE ON A PLANNED TWO WEEK VACATION PER HIS VOICEMAIL MESSAGE THE FOLLOWING TUESDAY WHEN I CALLED). I was appalled by the LACK OF INTEGRITY, RESPONSIVENESS, HONESTY AND BASIC BUSINESS ETIQUETTE of the entire lot of people I encountered here. We did receive a copy of the signed application, someone from West Chester made a copy of it and through it into an envelope with absolutely no correspondence, no letter, no explanation (very poor business communications and dealings). Well, Evelyn, from Consumer Affairs did call, SHE SAID THAT THE GENERAL MANAGER OF WEST CHESTER ADVISED THEM THAT HE CALLED ME AND IT APPEARED I WAS SOMEONE THAT COULDN'T OR DIDN'T UNDERSTAND WHAT HE WAS SAYING (really????). HE ALSO STATED THAT I WAS SUPPOSED TO CALL HIM AND I NEVER CALLED HIM BACK (THIS WAS YET ANOTHER BOLD, WILLFULL AND EASILY SPEWED LIE). My facts are as clear as I have documented because unfortunately the BUSINESS CONCEPT OF TRANSPARENCY AND COMMUNICATION is lost on the West Chester Dealership from the top down, because I have never got so much as an email, note, or letter in return correspondence from them nor that region's manager. I WAS ALWAYS TAUGHT IN BUSINESS THAT IN ORDER TO COMMUNICATE CLEARLY, ALWAYS FOLLOW-UP IN WRITING. I guess that pre-supposes that what West Chester does...is business. (PLEASE NOTE THAT THIS IS NOT TRUE OF ALL INFINITY DEALERSHIPS OR REGIONS...THE REGION WE LIVE IN NOW ACTUALLY ASSESSED THE ISSUE WE HAD WITH ARE VEHICLE AND THEIR REGIONAL MANAGER GRACIOUSLY GAVE THEM THE GO AHEAD TO USE ""GOOD WILL"" AND TAKE CARE OF IT FOR US.)
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