Children's Oasis Pediatrics

This office is a joke. We have been going to Dr Novy and Dr Kraig for THIRTEEN years!!! We had an outstanding balance due of $90 that I was told we could pay at our next appointment. I then get a voicemail telling me that we have been dismissed from the office after 13 years because I hadn't made the payment yet and that they were cancelling my 1 year old's appointment. Yes, the same appointment that we had agreed to make the $90 payment at. I have over $2,000 on my FLEX card, so the $90 wasn't an issue. Getting to the office with five kids was the issue. What horrible customer service. Would not recommend to anyone. more

A+++ We have gone through three pediatricians in the East Valley before finding Dr. Novy. She is the best! She's has an excellent bedside manner and is genuinely concerned about our 18 month old son's health and well-being. He feels comfortable when she examines him and says ""tank tu"" and hugs her when he leaves! She's extremely knowledgeable of current medications and immunizations debates... just a well balanced physician, a rare breed these days. Thank you so much, Dr. Novy, we absolutely love you! more

I love Dr. Novy. She is a great doctor. Office staff is awful!!!! They are rude, dont' listen, talk over you. Not compassionate what so ever. Also dont listen to you talking and assume they know what you are about to say and become very confrontational.\r RUDE STAFF both Front office and back office. Never smile more

Very rude, and judgmental. I would not recommend Krieg or Novy. My son is the same build as my husband, who is built solid. On multiple occasions she told us our son is obese and questioned if he "played outside at all". My daughter is the exact opposite of my son, very slender. I would ask the doctor to use their common sense and not just a chart to diagnose a patient. more

Very rude, and judgmental. I would not recommend Krieg or Novy. more

We just had our baby girl 3 days ago, and because of circumstances during her first couple of days with us needed to see a doctor in the following couple of days. We chose this office because of a recommendation we received and made an appointment with them just before we left the hospital. Unfortunately, getting everyone ready in the morning took a bit longer than we expected and we were running a bit late. We called the office to let them know that we were running late and we were told that we couldn't come in and had to reschedule our appointment. We also came to the understanding that if we had just showed up at the office late that they would have seen us, but because we called them to be courteous they turned us away. The woman that my girl friend spoke to on the phone to notify the office that we were running late was utterly rude to her, and I assume that I spoke to the same person when I called - because she didn't seem to have any interest in making things right. Clearly this tells me that: a.) This office does not have my daughter's best interests in mind. b.) They are unprofessional I was shocked that they didn't seem to care about my daughters health, that they didn't want our business and that they acted so unprofessionally. I'm glad that I was able to find another doctor's office who was willing to immediately fit us in, even though they were booked for the day. If anyone finds themselves needing a pediatrician go with East Valley Pediatrics, not these jerks. more

My son has been seeing Dr. Novy since he was 3 days old, he is now 10 months old and I love Dr. Novy! This is my first and only son so I am an overly worried mom and she always does a great job explaining everything to me and what symptoms should cause concern. She is great with finding and recommending the genarics or cheaper at home treatments... my son is on ahcccs and she is one of the few good doctors that accepts it! And for the record Rebecca isn't at this office anymore just Novy and Kreig! more

I went to Children's Oasis Pediatrics when I was a child, and when I came back with a child of my own, they remembered me! They've given my daughter nothing but the best care since she was a newborn and I trust their decisions and their ability as doctors. I rarely have to wait long before we're called back and the nurses have always been very friendly. Having to call after hours on the weekend resulted in the on-call nurse calling me back less than an hour later! I love this place, and it was a no-brainer when it came to choosing a pediatrician for my daughter. more

I am picky. Dr. Krieg is my 4th pediatrician, and I drive an hour to see her. It's worth every minute! When my girls get sick, you call and talk right away with a receptionist who will fit you in not just the same day but usually within a few hours--faster and so much better than urgent care!! My sister recommended her when my old doc said my girl was fine and I knew he was wrong. Dr. Krieg sent us to the E.R. (thank goodness because by the time we got there her fever was 106 and they put her on I.V. fluids within minutes!). Dr. Krieg personally called the hospital to make sure they ran certain tests and called us several times to follow up. WOW! And that's not unusual--my other girl had a mysterious fever this week and the Dr. ran sufficient tests to rule out anything serious (most doctors I've had would have sent me home saying it was just a virus, but it potentially could have been much worse. If they don't test, they don't catch serious problems early!) and she called me several ti more

I am picky. Dr. Krieg is my 4th pediatrician, and I drive an hour to see her. It's worth every minute! When my girls get sick, you call and talk right away with a receptionist who will fit you in not just the same day but within a few hours--faster and so much better than urgent care!! My sister recommended her when my old doc said my girl was fine and I knew he was wrong. Dr. Krieg sent us to the E.R. (thank goodness because by the time we got there her fever was 106 and they put her on I.V. fluids within minutes!). Dr. Krieg personally called the hospital to make sure they ran certain tests and called us several times to follow up. WOW! And that's not unusual--my other girl had a mysterious fever this week and the Dr. ran sufficient tests to rule out anything serious (most doctors I've had would have sent me home saying it was just a virus, but it potentially could have been much worse. If they don't test, they don't catch serious problems early!) and she called me several times over the next few days to give me test results and ask if the baby had any new symptoms. I mean, people, this is CLEARLY above and beyond anyone's expectations! She takes time to ask not just about health but about behavioral issues, eating habits--anything that concerns you. I switched in time for my third baby and I thought I knew everything about parenting, but I grudgingly took her advice on nursing and helping the baby sleep through the night--and it worked! This doctor is a mom and she knows what she is talking about. The office expects you to be on time, and I never have to wait more than five or ten minutes to get in--they run a tight ship. The staff is nice enough, especially in comparison to most offices, and believe me, I've been in many. So in conclusion I give Dr. Krieg the highest praise that I can give to any doctor: I trust her with the health of my children and she is my 4th and last (hopefully) pediatrician! Pros: Dr. Krieg is amazing! She is thorough, and I trust her! Cons: I've had a receptionist get snippety. . . . more

I had my 3rd son this summer. I felt getting him circumcised, after much research, was the right thing to do... found out that this practice charges $400.00 to do this "elective surgery" that most insurances do not cover. \r My other sons only cost $200 and $250.\r Why so much? My only conclusion is that they really don't want to do them. I left and found a very nice doc who did it for $250.\r Later, I came back to this practice because it is very close to my home and that has been the only problem I've ever encountered.\r I have found them to be good pediatricians. One of the practitioners named Beverly is very nice and pleasant. They are good also to get in for a same day appointment. My children love the giant fish tank in the office. more

Speaking with the receptionist was a pleasant experience. I was able to set up a meet and greet with the doctor for next week!!! I look forward to meeting with them. more

I took my son there when he was born and because he was my first born didn't realize any better. I have made very informed and researched decision to put my child on a delayed vaccination schedule. All of the doctors except Dr. Kreig have given me so much trouble for it. Especially Rebecca. Her attitude was ridiculous and I found it insulting. Dr. Novy is very nice but misquoted me on some information regarding vaccines. If I hadn't already done my research then I too would have believed whatever she told me. She gave me advice regarding these vaccines which I no longer trusted her on and later asked a reknown pediatrician and found out I was correct. I am glad that I didn't follow her advice. I decided to give it one more shot with this office but the last time I went Rebecca gave me so much attitude for my decisions that I decided to leave. Not impressed with them and with so many choices in doctors out there and more and more people choosing to either not vaccinate or to d more

Our son has been a patient at Childrens Oasis since he was 2 months old. We found Dr. Novy and staff after leaving another office that we were not satisfied with. Our son is now going on 4 yrs old and we have always had a positive experience there. I have recommended this office to many friends. We have seen Dr. Novy, Rebecca, Bobby, and Dr. Krieg and all have been very good to us. The nurses and office staff are always friendly and do a great job. more

We have only seen Dr. Novy once so far, but I was really impressed. She was very knowledgeable and related well with the kids. She was easy to talk to and took her time to make sure everything was discussed that needed to be. We definitely plan to go back and check out the new office. There were no billing problems, we used a copay with insurance, so I'm really not sure what the rates are or how they compare. We were able to get in for an appointment with ease. PROS: very nice staff and friendly, intelligent doctor CONS: none yet more