This office is a joke. We have been going to Dr Novy and Dr Kraig for THIRTEEN years!!! We had an outstanding balance due of $90 that I was told we could pay at our next appointment. I then get a voicemail telling me that we have been dismissed from the office after 13 years because I hadn't made the payment yet and that they were cancelling my 1 year old's appointment. Yes, the same appointment that we had agreed to make the $90 payment at. I have over $2,000 on my FLEX card, so the $90 wasn't an issue. Getting to the office with five kids was the issue. What horrible customer service. Would not recommend to anyone.
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