Chem-Dry By Paradise

I contacted this company to try to have the carpet in the trunk of my car cleaned after it had oil spilled on it. I was told that they offered a full interior cleaning for $79.95 and that they had a couple chemicals they could try to remove the oil, so I booked an appointment for between 12 and 4 on a Saturday. I was told I would be contacted when they were on their way. \r \r I was home from 11:30 on, and at about 1:30 happened to walk outside and when I came back in I noticed a magnet from the company at the bottom of my front door. No one had called, no one had knocked, and no one had rang the doorbell. Even if I hadn't been nearby to hear the knock or the doorbell, I have a crazy dog that would have made all kinds of noise if someone had come to the door... beside the fact that if they'd actually called, there would have been no issue.\r \r When I contacted the office to tell them what had happened, they told me that if I wanted to reschedule they could give me 20% off. I reluctantly agreed, since I had had no luck removing the oil myself. I rescheduled for between 12 and 4 on Monday.\r \r The company actually called around 11 on Monday and asked if it was okay to come a little early. This was fine with me so they headed over. When they arrived they presented me with an invoice for $79.95, which indicated that it included a 20% discount. I told the gentleman who was there to do the cleaning that this was not what I had been quoted, and he called the office and put me on the phone with them. I was told that the service is normally $99.95 and that the price they gave me indeed included the 20% discount. When I explained that I had never heard the $99.95 number and that I had no idea the $79.95 included a discount, the manager offered me $10 off for a total of $69.95. \r \r Since this was still not the number I agreed to, I continued to plead my case that I'd never heard the $99.95 number, that I had been inconvenienced on Saturday, and that I wanted to pay what I had agreed to pay. At this point I was basically told that I was lying about A) the price I was originally quoted - they insisted I had been told it included a 20% discount; and B) that no one had knocked on my door or rang the doorbell on Saturday - the woman I was speaking to said, ""they wouldn't have just put a magnet on the door and left..."" and laughed. \r \r I told the woman on the phone that I was going to send the gentlemen who had arrived to do the cleaning away because I wasn't getting what I'd agreed to. She said she was sorry and hung up. I have other options I can try, so I wasn't about to give them any more than what I'd agreed to, given the inconvenience and the manner in which the situation was being handled. The men got back in the truck and left. \r \r This entire ordeal was handled very unprofessionally, and ultimately they ended up throwing away the business over $6. more

Lousy, Lousy, Lousey more

This STATEMENT, not a REVIEW, is in REBUTTAL to the person or persons who wrote the FALSE REVIEW. Unfortunately, the Internet has gven everyone and any one the opportunity to slander a business without completely identifying themselves. HOWEVER, We Believe the person or persons who scribbled this FALSE REVIEW to be an ""X FAMILY MEMBER(S)"" who think they can hide behind the Internet. NOTE TO EXISTING & FUTURE CUSTOMERS FROM THE OWNERS: All you as Customers need to know are the FACTS when using Paradise Chem-Dry Services and FACTS Speak Louder Than Words. more

I have been using Paradise Chem Dry for 7 years and have also referred them to my family and friends; all of us have been extremely satisfied with the results and will continue to use them. As a matter of fact, they will be coming to our home this week to clean our carpets.\r \r I have always been treated with respect and courtesy both on the phone and while the techs are in our home doing their job.\r \r I have spoken with the owners, Frank and Bob and always found them to be professional and very accomodating. One of my family members just called another Chem Dry carpet cleaning service and they called me back to tell me that the people were nasty and would not accomondate her needs for scheduling time, but rather theirs. It came to be that my family member had called ANOTHER chem dry carpet cleaning company in South Jersey. When I gave her Paradise Chem Dry's number, she called me back to say that she was treated totally different and they came to her home and did a fabulous job.\r \r I will continue to use Paradise Chem Dry regardless of what is said by another. I can only speak on my and my friends and families experiences and they have been FANTASTIC. Paradise Chem Dry stands by their product and is always willing to work with the customer; great customer service skills.\r \r I will be looking forward to Anthony coming and this week and doing a spectacular job as always.\r more

YOU HAVE GOT TO BE KIDDING ME!!!! THE OWNER FRANK HAD COME TO MY HOUSE TO INSPECT DAMAGES HIS IDIOTS DID TO MY HOME, AND HE BROUGHT THE GIRL FROM THE FIRST REVIEW WITH HIM, AND SAID, ""THIS IS MY GIRL."" LIKE SHE IS SOMETHING TO BE PROUD OF. SO FOR STARTERS, DIS-REGUARD THE ENTIRE FIRST REVIEW BY JENIFERLONG7, CAUSE ITS HIS GIRLFRIEND. PARADISE CHEMDRY IS OWNED AND OPERATED BY FRANK PARADISE AND HIS IGNORAMOUS UNCLE BOB. I AM WARNING YOU, THIS IS A TOTAL WASTE OF MONEY. READ THE SECOND AND THIRD REVIEWS FOR THIS COMPANY. I HAVE A CIVAL CLAIM AGAINST THIS COMPANY, THE TWO THUGS THAT SHOWED UP AT MY HOUSE SMELLED LIKE MARIJUANA, AND WORKED LIKE IT TOO! MY CARPET AND SOFA IS CURRENTLY FALLING APART AS A RESULT OF WHATEVER ""AMAZING CHEMICALS"" THEY APPLIED TO IT. NOT TO MENTION THEY STRIPPED THE SHINE OFF OF MY HARDWOOD FLOORS. DON'T SAY NOBODY WARNED YOU ABOUT THESE PROFESSIONAL JANITORS,(THERE MOTHER'S MUST BE SO PROUD) MAYBE THE TWO OWNERS SHOULD GET UP OFF OF THEIR ASSES AND DO THE WORK THEMSELVES, INSTEAD OF HANGING OUT IN THEIR STRIP STORE OFFICE ALLDAY, LIKE THEY WERE CEO'S OF SOME FORTUNE 500 COMPANY. I AM GOING TO WORK HARD AT PUTTING THESE CLOWNS OUT OF BUSINESS, I PUT ONE SCAM BUSINESS UNDER BEFORE, AND I WILL DO IT AGAIN. THERE ARE MANY OTHER CHOICES TO MAKE FOR CARPET AND UPHOLSTRY CLEANING IN THIS AREA. PLEASE BOYCOTT THIS FAMILY OWNED AND OPERATED BUSINESS, AS 75% OF THEIR STAFF ARE ILLEGAL ALIENS FROM MEXICO. BOYCOTT,BOYCOTT,BOYCOTT,BOYCOTT.THEY WILL SOON REALIZE THE POWER OF THE INTERNET. THEY WILL BOTH BE SEEKING EMPLOYMENT WHEN I AM DONE WITH THEM. LOOK OUT FOR FUTURE FALSE REVIEWS, IT WILL ONLY BE THERE FAMILY OR FRIENDS.\r \r more

I recently moved into my new home and my carpets were in desperate need of a cleaning. Many of my family and friends recommended Paradise Chem Dry located in Turnersville. So, I gave them a call. They were open 7 days a week and were very accomodating to my work schedule. There were several different types of stains on my carpets. For example, pet/urine stains, red wine stains, dirt etc. I did not have the money to put out for new carpets so, I was told by Paradise Chem Dry not to worry. When the job was completed my carpets looked brand new. They have amazing products. I even bought a couple of bottles of their stain remover and deordorizer for future use. They even cleaned my furniture!!! As for pricing, you can't beat it!!!! My whole family uses Paradise Chem Dry and I would recommend them to anyone who wants their carpets to look as wonderful as mine do. Phone number is 1-800-300-2228. Also, check out their website (they have a coupon section) ;) I give them an A+++++++ more

This company is nothing but a bunch of rip-offs and liars. I hired them to clean my carpets before I moved in. The tech who came represented himself as the owner (which he wasn't) and gave me an estimate way more than I was quoted. He stated it was because I was getting a sanitizer and pet treatment. He was totally inappropriate and unprofessional with his ""stories"" he felt necessary to tell. Then he ""gave"" me 2 cans to keep, 1 was a spot cleaner and the other a santizer of some kind. He hands them to me saying ""happy house warming"". When I call after about the bill (because there was no info on my copy), I find out that he charged me, $15.00 each for those cans. When I explained that he told me there was no charge, they said they don't do that and in order for me to be credited, I had to give them back. I also came to find out that I never rec'd the pet treatment that he said I was getting. I told them on the phone that I wasn't happy with the outcome of the carpets and especially the tech, that it looked like he missed areas in the living room. No one ever got back to me about that, but they made sure to get back to my house to pick up those 2 cans. This company does nothing but promote bad business to the customer in every way! From their pricing, to the quality of work, lying about their product, all the way to their customer service. I feel like I took $380.00 and put it threw the shredder. But maybe not, this company has caused alot more stress than if I just shredded my money. more

I called Paradise before we moved into our new home and was quoted a price, which miraculously increased by over $100 before they were finished. The tech told my husband there was ""sugar"" in the carpet and it required a special treatment. None of the spots were treated and he only cleaned the center of the rooms, even though they were empty since we hadn't yet moved in. What a joke this place was! When I called them I was told it was too late to do anything about the problem until Monday -- it was Friday afternoon and I was supposed to move in the following day. I was also told that if they had to move my furniture I would incur another extra charge. When I turned contacted a company to resolve the problem, they lied and said I yelled and cursed at the girl on the phone. They offered NOTHING to solve my problem and basically just wrote me off. Oh, and by the way, they only accept debit or credit cards ... no doubt so they can get their money regardless of the outcome. They do not accept checks or cash. I would NEVER EVER recommend this place to anyone. They did an extremely lousy job, offered no services to fix the problem and wanted to charge me to come out and fix it. Save yourself the headache and use anyone but Paradise Chem Dry. more