I chose Celibre over other service providers for laser hair removal despite the fact that they were significantly more expensive, because the environment seemed hygenic and the staff looked professional. So when I saw the coupon in my e-mail for 50% off for the first treatment, you can only imagine how happy I was. I called, made an appointment and asked them how much time I woould need for all the areas they listed in the contract when I went there for initial consultation - They said 1.5 hours should be enough. I went there at 4:30 on Friday night, and the spent 40 minutes taking pictures, talking etc and only started the treatment at 5:10 pm. and after they completed only the "front of the legs" at 6 pm, they said they wouldn't be able to continue since they close at 6 pm and that I had taken 2 bathroom breaks and that was not in their schedule, and that a manager would call me to discuss the "next steps". I expected them to schedule another 45 minutes to finish what they started, but guess what? they refused to finish the treatment , and they wanted to charge me $350 for the frnt of the legs, and said that it would cost me only $175 with the coupon - oh what a deal I was getting? I asked them to eaither finish what they started or give me a full refund, or otherwise I was going to dispute the charge. Their 2nd guy who contacted me via e-mail responded, and I quote "your threats are extortion and if you continue with them we will be forced to take legal action for extortion, slander and any other charges that fit your actions". Now I call that customer service.
I disputed the charges with the credit company and received the full amount they charged me. Besides the fact that they refused to finish the treatment they promised, I couldn't believe the attitude I got from them.
In summary - don't go there if you cannot go on without a bathroom break for 2 hours; otherwise you may never get your money's worth and be treated as if their incapability and lack of customer service is your fault.
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