Caribbean Pools and Spas

I would highly recommend Caribbean Pools. I recently moved to Clifton Park from down south. The inground pool at our new house was in need of some much TLC. My neighbors highly recommeded Caribbean Pools, I think they did about 7 of my surrounding neighbors pool or concrete paitos. I called for an estimate and the owner, Dean Attanasio came the next day to assess our ""situation"".. He was very personable and friendly and very professional. He explained in detail what we needed to get our pool up and running again. I felt he was being very honest with us and his price was fair and competitive. He came a week later and changed our liner, did some necessary concrete work and installed a new safety cover. The pool and patio look amazing and his craftsmanship was great. It was done in one day!! Although the pool is closed for the season now, I can't wait to open it up next year and go swimming!! Oh, just for going with Caribbean pool, Dean included a free opening next year! That was very nice. more

My wife and I are completely satisfied with our new in ground pool and concrete patio thanks to Caribbean Pools and its owner Dean. When we initially called to inquire about their pools and service the young man working there was very informative and courteous. He advised us that the owner Dean would contact us personally to set up an appt. Dean was able to come to our home the very next day for a consolation. He was very professional and explained all of our options and sat with us for two hours and together we designed our dream backyard. Not only were they able to start our job within a reasonable amount of time but his staff would even take care of getting our pool permit! Dean also informed us that he would be on the job from start to finish. Dean informed us that the pool itself came with a lifetime warranty and most of the liners had extended warranties also. They recommended an electrician and fence company as well which was very helpful! The entire crew was professional and clean and courteous. I didn't realize Caribbean pools has been a family owned business for over 24 years, that's important to us. We feel that a local business with strong ties to the community is worth our business! I would highly recommend Caribbean Pools to anyone interested in a pool and or concrete work. more

Stay away from this company! A total scam! Inferior products. Sloppy workmanship. And no follow up to my problems.\r Had to hire another company to fix my leaks.\r AND don’t be fooled by positive posts all made on the same day by the scammers themselves.\r more

This company has the worst service!!! The Owner doesn't care about his customers... so I am not longer a customer. I took my business to someone who appreciates my money. And don't ask questions... because they don't seem to like having to deal with it. Thier employees (Asst Manager to be more exact) doesn't even know about the products they sell. They do things on their time and totally disregard the fact that people have lives and make plans then they don't even call you back or keep you updated. They claim they cant install in 50 degree weather yet other companies have already installed nearly 50 pools this season... seems like they just dont care. We were told by the Owner that he doesn't need our business so we went elsewhere. I hope that people think twice before giving this place any of their hard earned money. more

This company has the worst service!!! The Owner doesn't care about his customers... so I am not longer a customer. I took my business to someone who appreciates my money. And don't ask questions... because they don't seem to like having to deal with it. Thier employees (Asst Manager to be more exact) doesn't even know about the products they sell. They do things on their time and totally disregard the fact that people have lives and make plans then they don't even call you back or keep you updated. They claim they cant install in 50 degree weather yet other companies have already installed nearly 50 pools this season... seems like they just dont care. We were told by the Owner that he doesn't need our business so we went elsewhere. I hope that people think twice before giving this place any of their hard earned money. more

I am watching my neighbor's 2 year old pool fall apart before their eyes. I am not one to publicly put down a company but a pool is a big investment and people should know what they are getting into with this company. The pool is literally disintegrating. With the pool being located in Cohoes, one would think Caribbean would want to maintain a good reputation locally but they are not doing anything to help these people. It is unethical and really unfortunate. more

I was extremely dissappointed with this company, its employees and its ethics (or lack there of.) It took me FOREVER to get a call back from them. When they finally called back, trying to get a solid answer about anything was nearly impossible. When I did get some answers (having talked to other pool people) I realized they had no idea what they were talking about. There is a reason their reputation in this area is so bad. I will not be giving Caribbean any business and I hope they do not have the chance to take advantage of anyone else. more

I have had 2 pools installed by Caribbean Pools and in both cases, from start to finish the work and service was flawless. The owner takes great pride in his work and is customer oriented, as is the staff at the store.The owner designed and poured the stamped concrete deck himself and it is beautiful! I receive so many compliments on the pool design. I love the salt water and the ease of upkeep. Thanks to Caribbean Pools, my summers are perfect (and never long enough!) Don't waste your time or money with any other pool company. more

I love love love my new pool thank you again for making my experience a good one. The customer service is wonderful. I would recommend this company to all thank you again Caribbean Pools. more

I use this Caribbean Pools for all my summer time pool needs. Everyone that works their is very friendly and have they have excellent costumer service. I recommend this compnay to anyone looking to purchase a pool or even to fix their existing one. more

Caribbean pool has been doing a friends pool for years and suggested them to me after a bad experience with another company. They are customer friendly, great to work with,competitive prices and always there when I need them. I cant wait for the weather to get nice so I can swim in my newly lined pool. THANK YOU agian for everything you have done for me and my Summer of fun. more

My wife and I purchased a new inground pool last summer from Caribbean Pools and it was a great experience. We have a very difficult yard and weren't sure we were going to be able to fit a pool. However after we went to a friends house for a pool party, they suggested we call Dean the owner of Caribbean Pools. They had friends recommend them who said Caribbean was a great company. So we went to their store and spoke with Erica and Ashley. They were great. They gave me lots of information and were very knowledgeable. They setup an appt for Dean to come to my house to give me an estimate. We did have some concerns at first though. Other companies had badmouthed Dean terribly. My wife and I do not like negative sales but we were skeptical. Dean made us very comfortable and answered all our concerns. He suggested we go with a mountain lake because of the contour of our yard. We purchased the pool from Caribbean and asked if it could be done by Memorial Day. Dean promised us it would be done and he would be on the job from start to finish. All I can say is he was right on both accounts. The pool was installed in two days and the yard was graded. We decided to go with a concrete edge pool with colored concrete. They also supplied us with an excellent electrician and fence company. After two weeks Dean meet with us to layout the concrete deck. We went with color and a lot of extra. Once again they did an excellent job. A few days later they were back and installed the liner. It was beautiful. The whole job was done in less than 3 weeks. We were so happy we had Caribbean do our retaining wall for us. During the whole process we never had any problems with them and they were always there for us when we had any questions. My wife and I have the highest praise for them. We would recommend them to anyone who is interested in buying a pool. more

the same thing happen to us.Our huge mistake we didn't asked for referals! they were in a hurry to build our swimming pool it's just a matter of time our liner will come off! lots of wrinkle in our liner.the guy who usually do their concrete Quit so Dean the owner end up working in our concrete decking and he did a terrible job.it was rough,Dean left a huge shallow spot on our concrete so every time we used the pool or when it's raining we have a huge puddle! Once they got your money they are DONE WITH YOU!!! their customer service is terrible!!! l don't buy any chemicals at Caribbean.l buy the chemical at Korandace,they have the best customer service,very knowlegable and helpful.\r to all those people outhere who has plans of building a pool in your yard, Please do your research it will save you money and headache.don't make they same mistake. Pros: the worst pool builder in town! Cons: Liner is coming off,puddles in the concrete decking. more

They were really helpful and nice. Would definately recomend more

Once they have your money, they forget about you. I bought an inground pool and a spa from Caribbean Pools, had the following problems:\r --workers not showing up to complete the job \r --workers screaming at other workers I had at my house challenging them to fight, very unprofessional\r -- problems not addressed in a timely manner or acurately, water level was going down fast, I was told it was water evaporating because it was hot, turns out the pipes were busted when they back-filled the pool\r --spa was defective, store refused to take it back and couldn't figure out how to fix the problem for 1 year, when that was fixed another problem surfaced (spa turns off on it's own), did not fix this which cause the hot tub to freeze in the summer, Caribbean Pool's will not fix this eventhough they acknowledge this hot tub was defective from day 1, they told me it's my fault for not checking it every day. What a waste of $5200,had the spa 2 years, it worked a total of maybe 3 months.\r --nobody will ever return your phone call or address any of your issues, they ignore you in the hopes that you'll go away.\r --very quick to collect their payments but do not deliver ANY satisfactory customer service. Pros: reaonable prices, eventhough Kim quoted my one price and Dean said it was too low Cons: spa doesn't work, unprofessional, unreliable more