Cardinal Cab

If it was my choice they would not even get a one star rating because Cardinal Cab is the worst cab service I have ever experience first off I called at 11:15pm and they told me the wait would be 15minutes, however at 12:15 the taxi driver had not shown up. In between this time I had called several times and there was no answer the times they did answer that gave me a bs lie that the taxi driver was 7-8minutes away. If you are in a hurry or want to be somewhere on time don't even waste your time or money with these people. more

Cardinal Cab had horrible customer service, showed up over an hour late for my pick up, didn't listen, and had rude employees with attitudes. The lady called me back four times asking if I ""still needed a cab"" 30 minutes AFTER my scheduled pick-up AND when I had made no notion of canceling or changing any times whatsoever. Cardinal Cab is very unprofessional, unreliable, and has a lack of communication with their customers. I was very dissatisfied by their service and would highly recomend WALKING as opposed to taking this taxi service. more

Same reason - Should have went to City Search first - Made reservation to pick up at 4:15 AM for 5:30 Flight out of RDU - at 4:22 AM I had to call them - Dispatcher says they are under staffed and needed to wait 15 minutes. I advised her that my flight departs at 5:30 AM and if that they were understaffed why didnt anyone call me so that I can make other arrangements - NO Response!!! Are you flipping kidding. Had to wake up wife and children to drive me to airport - after doing my best OJ Simpson (Hertz Commercial) imitation I made it just in time to the gate. When I called to speak to Supervisor - 2 days later Jenner calls to give me a lame excuse and apologize -when I asked if he was going to offer anything for my inconvenience or that of my family he said no. NO CUTOMER SERVICE...This guy has no clue! more

I concur 100% with LET2: HORRIBLE SERVICE and for the same reason. The day before Thanksgiving I called and made a reservation for a cab to pick me up at 4:45am on Thanksgiving; my flight was departing at 6:00am. When the cab was not at my home at 4:45am, I called and spoke with the dispatcher who told me not to worry....he had dispatched a cab a few minutes earlier and the driver would arrive in a few minutes. (Why arrangements had not been made the prior day when I made my reservation is beyond me.) A few minutes later, the driver called me to say there was no way he could be at my home in a few minutes and that he would call the dispatcher to see if they could get someone else to come faster. Then I called the dispatcher, who told me that I should probably drive myself! By then it was 5:00am. Fortunately, I live close to the airport and I was able to get there and parked by 5:30am...and, more fortunately, I made my flight! But, I was stressed out and furious to be put through that on Thanksgiving day. A terrible way to begin my holiday. When I returned to Raleigh, I called the company and asked to be reimbursed for my parking fee of $60. After two weeks of total runaround, including the owner trying to negotiate me down (despite my faxing him a receipt), I gave up. Instead--just as I told him I would--I am posting this review to warn off other unsuspecting customers. Stay away from this cab company....I have yet to find one that is totally reliable in Raleigh, but this is the worst experience with a cab company I have had in 10 years of living here. more

Please don't ever use this company! They take reservations and do not keep them! We made two separate reservations to pick us up and were guaranteed that a driver would be contacting us when at the provided phone number when the cab arrived. We were at the location outside waiting and never received a phone call. When I called the company to inquire about our reservation I was told there were no cabs available. I asked about the reservation made and was told ""to bad"" and that I should contact management on Monday about my distaste with the reservation process. Why do they even have that option if they don't plan on keeping a reservation to their customers? Horrible customer service. I would walk home before I ever gave that company my money! I would like to give them no stars at all but this site won't allow me to do that. more

I did not know fake cab companies like this even existed. I ordered a taxi the night before my trip to the train stations. The next morning, they told me repeated lies and after it too late to call another cab they admited they had not planned to send a cab. They wanted to make sure no competitors go the business but would not admit they could not fulfill the order themselves. I think this place should be shut down! more

Overall, this wasn't the worst cab experience I've had. But I wouldn't recommend them. We called to set up the pick-up five hours in advance. The driver got lost and was close to an hour late. I ended up walking the streets by our apartments in attempts to find the missing cabbie. We got in the car, and the guy didn't know where he was going, where he was, or bother to plug an address into the GPS. So we gave him directions to downtown. And after about 10 minutes of driving aimlessly- because he (nor we) had the address, we decided to get out and walk. It took too long to get there, and was too expensive for the service. But the guy was nice enough. more

Not cool. Pros: When arrive they seem ok Cons: Dumped groceries out on sidewalk, half hour to 45 late more

They've no showed on appointments twice, that were made hours in advance. When I finally got them to show up they asked ME for directions, yey dropped me offf SIX BLOCKS away from the destination. Yet kept trying to get ME to pay cash when they kept messing up the credit card slips. One the way back, while having too much to drink they asked ME how to get home. They had the address and a gps. They then said they couldn't take cash when I got home. Their website says they take cash, and the bar called asking for someone that took a card. So they made me drive around looking for an atm with the meter still running. Only to drop me off at the wrong complex so I had to walk AGAIN! Cons: Everything more

(1) After providing the driver with our destination address, he asked us where it was located; we explained that it was near Poole road. (A central and very long road) (2) After driving for 5-10 minutes, he asked if he should turn left or right on Poole road; agitated, I explained that this is his responsibility and he should use the GPS to avoid confusion and minimize our travel cost. (We recently moved to North Carolina and do not know our way around) (3) The driver promptly told us that he would drop us off (in the middle of the street) and that we should pay for the distance thus far. (4) We refused payment and refused to leave the car in the middle of nowhere in 35 degrees weather. (5) He parked the car at some random driveway and insisted again that we leave the car. He kept insisting that he did not have to do anything and that we should leave the vehicle. (6) After refusing a second time, I promptly called Cardinal Cab and explained the gravity of the situation. (7) While I was on the phone with Cardinal Cab, the driver started yelling with frustration and kept insisting that he would take us back to Walgreens (our pick-up location) but would not take us to our destination. (8) I insisted that he lower his voice and continued to complain to the Cardinal Cab operator. At this time, my girlfriend was extremely scared and I was filled with anxiety. (9) After talking to the operator, the operator called the driver in an attempt to mediate the situation. The driver would not listen to the operator and continued to drive us back to the pick-up location. The driver insisted that we leave the car, otherwise, he would call police so that we would be removed by force. (10) I mentioned that I would report this to the Better Business Bureau; he laughed and said that this was too small for him (11) I mentioned that he could get fired for this; he laughed as if Cardinal Cab had no authority. (12) I asked for his driver identification number, he refused. (13) I told him that I need to take his license plate; he agreed (in an attempt to get us out of the car). (14) I went behind the car to take a picture of his license plate with my phone; he backed up his car in a threatening manner (as if he was going to run me over). He kept laughing the entire time. Cons: Too many more

I have taken Cardinal Cab many times. I can call them a few days ahead, and they pick me up on time. Cabs are clean and reliable. I chose Cardinal originally because they work with Interact, a local organization that provides services for victims of domestic violence and sexual assault. Never had a problem with them. Pros: Can pre-arrange a pick-up more

my son called this company for a ride and was told on the phone they take credit cards. When the driver arrived, he tried to confirm they accept VISA and the driver said they don't. He explained the rep on the phone said they do. Then he agreed to take the card. The driver claimed he ran the card and it was declined, and that he was going to call the police if my son didn't give him his Iphone to hang onto until he brought him cash. A classic scam to rip off a college student. Luckily my son was smart enough to insist he run the card again. He kept my son in the car for 30 minutes while he supposedly ran the card again. I called and spoke to a ""manager"" today who barely spoke English, he didn't seem too concerned about his drivers attempted scam. DO NOT USE THIS SERVICE!!! Cons: bad service doesn't deserve any stars more

I took a Cardinal Cab last night and on the way to my destination the driver asked me, among other things, if I liked to have s@+. more

I find their service satisfactory. Most of their cabs are hospitable and clean, but a very few stink. Generally they answer the phone promptly and courteously, but It is hard to get a hold of them early in the morning (before 6am) and late a night (after 10pm). more

Terrible cabs and drivers! Recently was hit by one of their cabs and they couldn't even give me the insurance information for the cab! Let's hope they don't get in an accident with you in the car!!!! Ask to see their insurance first and MAKE SURE IT IS VALID!!! more

I find it very frustrating!!! I call a taxi for clients and this lousy taxi company doesn't seem to care that they are late, don't show up, and can not speak english clearly. I am have called them for the last time..... more

24 hour dispatch. Have used them several times. Usually show up on time, but the taxi cabs are not of uniform quality. A couple have been quite dirty and in disrepair. Drivers were knowledgeable and friendly. more

Not too long ago. I was traveling on Blount Street when a driver for Cardinal Cab took a right turn in front of me even though my light was green. To make matters worse he was in a turning lane only and he rode it all the way out just to cut in front of me. Then after I moved in another lane, he eventually got in front of me and parked suddenly on side of road where I almost ran into him. They need to make sure all there cab drivers know how to drive. I would have been scared to death to be in the back of that cab. more

I called twice to confirm that they would pick me up, both times a very sleepy or very inebriated operator assured me that someone would be right there, and I ended up waiting for 45 minutes before giving up and walking to where I was going. Cons: failure to show up more

Myself and my friends have used this service for long time now. They have 24 hour dispach service. Most of their cab drivers are friendly (I have also met few rude ones). Sometimes we need to wait for some one to pick up the phone and some times operators asks you to wait and then hangs up. more