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Businiess name:
Cardinal Cab
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Review by:
citysearch c.
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Review content:
(1) After providing the driver with our destination address, he asked us where it was located; we explained that it was near Poole road. (A central and very long road)
(2) After driving for 5-10 minutes, he asked if he should turn left or right on Poole road; agitated, I explained that this is his responsibility and he should use the GPS to avoid confusion and minimize our travel cost. (We recently moved to North Carolina and do not know our way around)
(3) The driver promptly told us that he would drop us off (in the middle of the street) and that we should pay for the distance thus far.
(4) We refused payment and refused to leave the car in the middle of nowhere in 35 degrees weather.
(5) He parked the car at some random driveway and insisted again that we leave the car. He kept insisting that he did not have to do anything and that we should leave the vehicle.
(6) After refusing a second time, I promptly called Cardinal Cab and explained the gravity of the situation.
(7) While I was on the phone with Cardinal Cab, the driver started yelling with frustration and kept insisting that he would take us back to Walgreens (our pick-up location) but would not take us to our destination.
(8) I insisted that he lower his voice and continued to complain to the Cardinal Cab operator. At this time, my girlfriend was extremely scared and I was filled with anxiety.
(9) After talking to the operator, the operator called the driver in an attempt to mediate the situation. The driver would not listen to the operator and continued to drive us back to the pick-up location. The driver insisted that we leave the car, otherwise, he would call police so that we would be removed by force.
(10) I mentioned that I would report this to the Better Business Bureau; he laughed and said that this was too small for him
(11) I mentioned that he could get fired for this; he laughed as if Cardinal Cab had no authority.
(12) I asked for his driver identification number, he refused.
(13) I told him that I need to take his license plate; he agreed (in an attempt to get us out of the car).
(14) I went behind the car to take a picture of his license plate with my phone; he backed up his car in a threatening manner (as if he was going to run me over). He kept laughing the entire time.
Cons: Too many
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