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Businiess name:
Cardinal Cab
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Review by:
citysearch c.
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Review content:
I concur 100% with LET2: HORRIBLE SERVICE and for the same reason. The day before Thanksgiving I called and made a reservation for a cab to pick me up at 4:45am on Thanksgiving; my flight was departing at 6:00am. When the cab was not at my home at 4:45am, I called and spoke with the dispatcher who told me not to worry....he had dispatched a cab a few minutes earlier and the driver would arrive in a few minutes. (Why arrangements had not been made the prior day when I made my reservation is beyond me.) A few minutes later, the driver called me to say there was no way he could be at my home in a few minutes and that he would call the dispatcher to see if they could get someone else to come faster. Then I called the dispatcher, who told me that I should probably drive myself! By then it was 5:00am. Fortunately, I live close to the airport and I was able to get there and parked by 5:30am...and, more fortunately, I made my flight! But, I was stressed out and furious to be put through that on Thanksgiving day. A terrible way to begin my holiday. When I returned to Raleigh, I called the company and asked to be reimbursed for my parking fee of $60. After two weeks of total runaround, including the owner trying to negotiate me down (despite my faxing him a receipt), I gave up. Instead--just as I told him I would--I am posting this review to warn off other unsuspecting customers. Stay away from this cab company....I have yet to find one that is totally reliable in Raleigh, but this is the worst experience with a cab company I have had in 10 years of living here.
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