California Pools & Spas

Good: It is a pretty design. That was all that I can say good about it.. Bad: The service. The followup. The mess they made. The un-necessary destruction of my property.. Improvements: Need to be more proactive with their subcontractors. They need to address a problem when it is brought to their attention - when what they really did was just dismiss the customer and blow me off.. Other: I am a business owner and you can see the pics on my business website. The pool looks good - from a distance. Get close and you can see the cracks and the ugly putty they used as a "fix". I have never had a contractor that has defaced and degraded my property as much as Cal Pools has. Their subcontractors had complete disrespect and damaged trees, walkways, gardens, etc. And every time I brought it to their attention, they only response was "We will talk to them about it". Nothing was ever done and nothing. more

California Pools is a pool design company. They come to your house and give you a free estimate and discuss different pools scenarios. We had an estimate done, and than went to the Showroom on Litchfield to discuss all of the options. Prices are extremely high, and they keep telling you that they can't go any lower. They never called us back to see if we had any other questions, or wanted to sign a contract. I guess some companies have so much business, that by offering bad customer service to one person is no big deal. Customer Service is a big deal to me! It basically sells the product. more