Buckeye Dermatology

Dr. Cruz and his assistant, Joy provide consistently excellent service. The office is very clean and the staff is sanitary-conscious. Pros: null Cons: null more

The front staff is so nice. Ruby and Joyce are very helpful and I am very pleased with all the help they gave us. Pros: null Cons: null more

Dr. Cruz is very friendly. I recommended him to my daughter and she likes him a lot. Everyone that works there is very helpful and kind. more

All the staff are very professional, friendly, and helpful. I am also very happy with the care I received form Dr. Shen and her assistant. I would very highly recommend Dr. Shen and the staff to others needing care. Pros: null Cons: null more

Let me first start off by saying I really liked Dr. Shen she was very nice very proffessional. The office staff and nurses on the other hand are terrible! I scheduled a new patient appointment for my daughter and was told to arrive 20 minutes early to fill out paper work. When we walked in we were not greeted at all, walked up to the desk and stood there for about 2 minutes before anyone said anything which still wasnt hi it was insurance and id please. I filled out her paper work and then sat there until 30 minutes after my scheduled time to go back. When back there we were given 3 scripts which I dropped off on Thursday evening to the pharmacy. When I went to pick them up one couldnt be filled due to needing pre-authorization from my ins. the pharmacy called the doctors office and let them know. more

My last appointment was in 2010. I waited in the patient room for 50 minutes and then received a 5 minute exam and the doc was off. I then recieved a sizable bill because insurance didn't cover it all. I talked to the billing department and they were friendly. Then I was passed on to the office manager. My experience went from bad to worse. She was so unprofessional. Didn't listen to my concerns. And she put most of the blame on me. I was shocked. I didn't know what to say. So I am looking for another office that treats people with care. For the amount of the bill you would think I would have. more

i had been a pt of dr cruz at buckey dermatology for several years. in 2008 he removed what is called an actenic kerotosis. these are precancerous skin spots. but he did not tell me what it was..just took it off and left a scar. well in 2010 i ended up with more. now this condition should have been explained to me in 2008 so i could have taken extra sun precautions such as higher sun screen usage , hats and just being all around aware and knowledage that these things do come back. he never told me this. in fact to find out about the spot in 2008 i had to have a nurse go through my records and admit it. the dr did tell me in 2010 , when i ended up with them again and this is when i had the nurse investigate. also in 2010 he gave me this awful creame to use on them that turned my face into a hamburger. he did not tell me about this side effect at all. after many frustrating calls to office etc i was forced to find a new dermatoligist. well good thing i did. she has given me photo light treatment a new options for aks and it has wonderful cosmectic results, no scaring fast healing time etc. the only reason i can think of that dr cruz did not offer this was he was scared my insurace would not pay and HE WOULD NOT GET HIS MONEY...NEVER MIND ABOUT TURNING MY LOVELY FACE INTO HAMBURGER!!!! He should have give me all my options. as an attractive young woman i did not wANT TO GO AROUND FOR WEEKS WITH A HAMBURGER FACE PLUS END UP WITH SCARS LIKE HE GAVE ME IN 2008. THE CREAME Has a high rate of scaring. dr cruz failed me really bad in so many ways. i would never go back there and i warn ANY ONE WHO CONSIDERS SEEING HIM YOU ARE TAKING A RISK. all he cares about is money. one more thing. when i did call his office manager to attempt to correct this before i left to go to another dr she was rude and acted like the whole thing was my fAULT. NEVER SAID SHE WAS SORRY. SHE HAD A VERY abrasive manner ""a smokers voice"" and a very hard way about her. more