Brothers True Value Hardware

I fully agree with Frank D. and his comment from a year ago. What motivates a business to be so hostile about legitimate returns? (I know that customers abuse the privilege.) But I was returning a defective product--and the salesperson agreed it was defective, as were all of the products. (I'd called the manufacturer, Mohawk Home Products, but they refused to help, insisting that I return to the store.) The salesperson said he would ""have to call the company"" and that since it (True Value Hardware) was located in Chicago, he would have to wait until they opened at 9:00 a.m. CDT. He took my name and phone number. I never heard back from him. How does a store like this expect to stay in business? Buyer beware! Cavet emptor! more

as a long time (18 years) customer at this store i was amazed today mon, 8/30/11, that they refused to take returns on 2 flashlights and some batteries i purchased on saturday before hurricane irene. ($70 worth for 2 flashlights, 3 of those large lantern batts. and about a dozen ""D"" batts ($1.75 ea.)) a rough hand drawn notice was taped to the cash computer; ""no refunds on storm related items"". it seems they would rather take quick storm related profits over long term customer satisfaction. i told this story to the cus.svc. lady at costco, where i also returned some batteries. she thought it was bad business practice, as well. they seem not to care about customer relations at all. that, in a mom and pop store is bad practice; esp. when there is a new lowe's store less than a mile away, as well as these people's brother, who broke away from them to open his own store in the next town. oh, well, they lost a customer for ever. i said ""goodby"" as i left the counter. i'll take the mile drive every time, now. lowe's prices are at least 20% lower, anyway. i paid 8 bucks for a post bulb that is 4 bucks at the big box store, once...never again.\r Liked: Disliked: \r more