Brinkmann Quality Roofing Services

We chose Brinkmann Roofing because of a recommendation from a coworker, even though they were the highest bidder. We wanted to do it right. We have a good roof, but it took them 12 weeks to finish!! They did 90% of the job in two days, then took the rest of the time to finish the rest. Their communication was lacking and it was annoying having the roof drag out so long. About 1/2 way through the process, we asked for a credit of $100 to be given to compensate for our wasted time. The foreman agreed to it, then once the project was done, he said he had not said that, and basically called us liars. I called the original salesperson to talk to him to see if he would help us, and he was night and day from when he first sold us the roof. He was rude, accusatory and overall unpleasant. It's funny how they change once they have your money. Avoid at all costs. Go somewhere cheaper and save yourself the headache. Pros: good product Cons: poor customer service; nonexistent communication more

I was referred to Brinkmann by a co-worker and am completely satisfied with my experience. From beginning to end everyone that I dealt with was professional and easy to work with. My roof looks great and I am very happy with the warranty that Brinkmann offers! Pros: Great employees and a top notch product more

I recently had a full roof replacement with Brinkmann Roofing. And I couldnt have been any happier. The Customer Service, Sales Staff, and Roofers were extremely helpful and went out of their way to make this a painless experience for myself and my family. If you are wanting a dependable company with execellant customer relations then this is the one for you. They may be be the cheapest roofing company out there. But you defeintly pay for what you get. Kuddos to All Brinkmann Staff!!!!! Pros: Excellant Customer Service Cons: NONE more

Brinkmann did an excellent job on both of my houses. Fine service & cooperation. Pros: Prompt, curtious, professional Cons: nothing more

Excellent customer service from reception to cleanup. They answered all my questions, worked with the insurance company and scheduled the work around my needs. Will definately use again if needed in the future. Pros: Customer Service more

Pros: Nothing Cons: Very poor service more

If I had it to do over again, I would not select Brinkmann. Hindsight is always 20/20. The Brinkmann sales consultant was the only one to actually get on the roof and measure for complete tear-off and repair due to Ike damage. Others only looked at insurance quote. Unfortunately Brinkmann went downhill from there. Brinkmann crew was from out of state. Crew was unsupervised so sales consultant items were often omitted, ignored or had to be redone. eg omitted ridge vents so had to rework those areas. Roof continues to leak on several occaisions and Brinkmann now refuses to repair interior sheetrock, paint, etc. and are making excuses. Often they miss scheduled appointments. Customer service is poor at returning phone calls or communicating status. They talk the talk but don't walk the walk If I had it to do over again I would not choose them. I've feed this info back to my insurer. Pros: Good upfront sales person Cons: Poor after sales organization more

Horrible to deal with! very poor customer service, They have a good product however their billing is awful! They are rude and don;t care about customers. Filed complaint with Texas Attorney General due to their poor billing and strong arm collection techniques! Pros: Good Roof Cons: poor credit and accounting practices more

I had a contract with this company to fix my roof leak Decm 2006. The contract coast was 1055$ and included one year warranty. The leak was never fixed and I continue to have the same leak from the same spot for more than a year after multiple fixes. In September 2008 the best roofer they had the master fixer as they call him found the source for the bedroom leak and he showed it to me in an area they never even got close to it before. He, himself told me that if they sent him from the beginning I wouldn?t suffer and go though the pain that I went through. Luckily, I did not have leak since then. Now this company has the courage to ask for extra charges other than the initial charges (1055$), they are asking for 350$ extra because the roof was finally fixed after the warranty period is over. After suffering for a year and half of continuous roof leak and financial losses in the renovation I had for the wall (around 4000$) which got destroyed by the leak, they have the guts to ask for more money. I filed a complaint to Texas attorney general and I will tell everybody about them in all consumer reviews. Pros: nothing Cons: Incompetent and miserable more

Brinkmann Roofing was responsive, quick and offer a killer warranty. I got a 30 year roof with at 10 year warranty for leakage. Most companies want to offer 2 years max. The price was right they will work with you. They may be a tad higher than some but quality of work is awesome. Be paitient while calling the work # because you have to remember millions of people calling everyday. ASK FOR KEITH OVERBY to give your estimate he is AWESOME!!! Pros: Quality work, Excellent Salesman, fast response time Cons: getting through to office phone # but you will get Salemans Cell # more

The new windows are FABULOUS, very professional and efficient installation. Highly recommend Daniel the worker who custom-built a bay window, it's awesome!! Pros: Went above and beyond their duty Cons: Overwhelmed by Ike more

I got my roof replaced by brinkmann roofing on early September. I find at least 3 places are leaking in the more

Since Hurricane IKE I have been trying to contact this company, you cannot even talk to a real person at Brinkmann, it's an answering service they just take a message I have left many messages over the last at least two weeks and no one calls back. If they cannot handle the phone calls I cannot imagine letting them handle my roof, sounds like they have too much business I could not even imagine what the roof would look like if they cannot even take a phone call or call back. Good Luck with this one. I finally went to another roof company. more

While it took a while to get through to them due to their reputation and popularity, Brinkmann Roofing was the only roofing company to show any real knowledge and professionalism when giving me an estimate to repair my roof after the hurricane. Their bid wasnt the lowest but it had the best warranty and there is something to be said for a company that has been around forever. I know they will be there 10 years from now when I need them. They tarped my roof and gave me a written estimate on the spot. I checked them out and checked on their insurance and everything looked good. I will always be grateful for the repairman who helped me in a time of need. Pros: professional, reputation, been in business long time, Cons: higher priced, busy more

Brinkmann Roofing has become synonamous with poor quality, knowledge and service. Since purchased by Peterson Dean Roofing out of California in 2007, Brinkmann Roofing has been converted to a corporate animal concerned only about producing numbers. They lack appropriate supervison and follow ups on projects ranging from the simple compostion shingle installations, balcony waterproofing, concrete tile installation, to metal roofing. They botch numerous projects everywhere. However, protest your dissatisfaction with them or think you can hold money on them and they will immediately place a lien or claim on your home or project. As Jason Brinkmann VP redundantly repeats himself "it's to protect our interest." I can only guess that if they have installed over 50,000 roofing systems, i can only imagine how many are done poorly. Brinkmann Roofing Company strives to uphold its motto, "When Quality Counts." If you want your roof done right the first time, call us today. Yeah right. Anyone can get awards any anyone can be certified anyone can be a member of any organization. It takes $$$ and an application. Nows the time to beware in the wake of IKE. Sign a contract, they submit insurance claim, insurance pays only portion, they threaten you, you pay or they lien. Simple! Good luck. Better B Bureau, try to complain against someone there as well. B Business Bureau, will not lose buisness because their members are PAYING customers. The will protect their members. Notice that there are hardly any complaints there. Better Business B is another sham. Good luck people. I DON NOT RECOMMEND BRINKMANN ROOFING. When quality counts and you want your roof done right the first time CALL SOMEONE ELSE. Pros: Corporate company, business longevity Cons: everything else more

I had an excellent experience with Brinkmann Roofing. We had several leaks in our roof. They came out the very next day and looked at our roof. They gave us a written estimate-which i compared to the two others I received. Their price was right in the middle and considering I had heard about them through several people and all had given me positive feedback I decided to use them. Our roof was put on within a week or so and a man came out to inspect it once it was done. I had no negative issues with them. I would recommend them to people looking to replace their roof. Their ads say they have been in business a long time and will be around when you need them. I also hear them endorsed by Mark Vandermeer on the radio. and by Randy Lemmon. Pros: Reputable and professional Cons: Higher priced more

We had our roof replaced by Brinkmann several months ago (late 2007) and chose Brinkmann. We feel that the job was rushed because the shingles do not line up properly and there is a noticeable 'sway' in the shingle line which should be a perfectly straight line. Additionally, we had some fascia and other repair work done and the fascia on the front of our home is uneven. We expressed our dissatisfaction and were told that this was all 'normal' and wasn't considered a problem because the roof does not leak. This is true, but for nearly $4,000 we expected our roof to look much better than this. Several of our neighbors have had their roofs replaced by companies that charged less but we chose Brinkmann because we thought they were a reputable company. There is clearly a difference in the way the jobs were done and we wish we would have gone with someone else. We asked for the job to be redone properly or a discounted price but were told that they are ?unwilling to negotiate.? Be wary before choosing Brinkmann because if you are not satisfied with the job you will may be in a similar situation. more