Bright Now! Dental & Orthodontics

We go to Amber Dental primarily due to the insurance (our dentist whom we loved stopped taking our insurance, and they were the closest ones who still did). We have been there for several years. They have improved in some areas - the wait to see a dentist is much shorter (5-10 minutes now instead of 30 when we start), and the dental professionals are much friendlier and caring (particularly several whom they have hired in the last couple of years), and do good work. The billing folks have also gotten much more customer service oriented. For example, they were not clear on what the proper co-payment on a procedure would be, and told us to "don't worry about it, we'll talk to the insurance company and figure it out". They also have late hours on some evenings, which is convenient.\r \r Where they still fall short, in my opinion:\r - Receptionist/answering the phone. 90% of the time I get a busy signal or the answering machine. If I leave a message most of the time it is never returned. When more

Some of the negative reviews on this site are probably true; others are likely exaggerated. And frankly, the wholly positive reviews sound as though they were placed by the office staff. Yet I discovered, by giving Amber Dental a try, it is possible some of those positive comments are true, and it could be a good place to seek dental care. \r \r I, too, had trouble getting an appointment, and the tone of voice of some of the persons handling the phones did clearly express condescension and impatience, which is simply not good customer service. Also, it is frustrating and time-wasting and, therefore, a detrimental policy, to require patients to make two separate appointments for the first exam and the cleaning. \r \r What I found at my visits there, however, was pleasantly surprising. All the staff was courteous. I did have to wait a while, but not too long. The dentist I saw, Dr. Jones, was warm and respectful upon our first meeting, and she carefully explained what she found and more

I am a patient at Amber Dental and am very pleased with theprofessionalism of the Dr's and staff. Yes there are times you have a little wait for appointments but when I had an emergency I had beenseen right away. I am now pain free and thrilled. I would stronglyrecommend this office for quality dental care. more

I have a terrible fear of dentists and finally made an appointment to have my teeth cleaned. I had a number of broken teeth and my husband recommended them. I was x-rayed and examined, and had no cleaning. I was told they needed to evaluate "what type of cleaning I needed!!" The dentist sadly told me I needed root canals, crowns, etc. and his associate escorted me up front to make arrangements for follow-up appts. I was handed a sheet with the costs (with insurance and w/o insurance), approx. $15,000. Note the costs w/o insurance were significantly higher than with insurance. When I suggested they submit to my insurance provider for a predetermination if benefits, the receptionist became snippy with me and said it would take a few months to do that. I left with no intention of ever returning. Obviously they are not as concerned about the well being of their patients as they are about growing the practice and the profits of the practice. more

If you want to be treated rudely...this is the place to go. Upon arrival at my last two appointments, I have been told that my apppointment was at a different time than what I was told over the phone. The receptionist staff is very rude and could obviously care less if clients return. They don't have to worry about me. I won't be back. more

I would reccomend you look for another practice. Cannot get an appointment once they have hooked with the first one. Not too nice on the phone either. Unless you want to be treated like a second class citzen shop around. I will look for another practice and just pay if my insurance does not cover it. more

We go here for all our dental work and the staff is wonderful. The place is always clean and they usually get you in and out as quick as they can. We haven't had any problems. They do book up quickly so sometimes it is hard to get an appointment. more

We go to Amber Dental Associates because of our dental plan. This place does take care of your teeth but they are not customer friendly. There is a long wait to get appointments. If you are over 15 minutes late for your appointment they will cancel your appointment and you have to reschedule. Yet I have waited over an hour twice for a dentist and finually left without seeing the dentist. If you do not have to use a HMO dentist, then go elsewhere. If you do have to use this place, you will get good care but you will have to wait for appointments. more