As a new patient due to insurance I schedule a routine cleaning appointment. I was told that the first visit would be an evaluation and then I would need to come back for my cleaning on a second visit. Although I thought this to be unusual I figured it would be fine as long as it didn't take too long. They make it a point to inform patients that keeping your appointments is a serious matter and you need to be timely. For me, I expect the same in return. Both appointments I waited 1 hour past my appointment time before they saw me. It's not like I have all day and I needed to get back to work. 1 week later my tooth's filling falls out, exactly where they had been cleaning vigourously. I called them and went back in. Another 1 hour wait past my appt. time. Now 1 week later again and I have pain where the filling was fixed. What should have been a simple claening is now going to have taken at least 4 different visits all at 90 minutes each. So much for easy.
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