Boise State Big Blue Carpet Cleaning

First off...not all Boise carpet cleaning services are the same. In the past we have had good and bad experiences. Big Blue was a great experience. Todd and his team showed up on time and ready to go. They were professional and really good people. I felt I could really trust them and wont use anyone else now. Todd stretched some loose carpet and fixed a hole in the great room. You can't even tell there was a hole (amazing). The equipment he uses is top notch and powerful. I'm telling you....these carpets are CLEAN! right down to the pad. No soapy residue and the suction didn't leave the carpet saturated, so they dried in a short time. The carpet is now very soft and the house smells great. Thanks so much! more

I had Big Blue clean my wall-to-wall carpet throughout my Boise home as well as my sofa. When you call to get a quote, they charge by the number of rooms, not square footage. The carpet cleaning service is amazing! I called on a Monday, very last minute, as I had company coming into town and my pet had suffered from multiple episodes of vomiting throughout my home! I asked how soon they could come and was told Friday. Unfortunately that would be too late. Just as I was ready to hang up, the incredibly kind gentleman offered to come out that night! Really? Amazing! He was concerned that an evening appointment would be inconvenient for me and asked if it would bother me for them to be there so late. Not only am I blown away that they would accommodate me, but being considerate on top of it? Phenomenal customer service!! Two Boise carpet cleaners showed up promptly at 6pm, explained the whole process to me and set right to work. They were very thorough, constantly checking in with each other on how well a spot was coming out or whether or not an area needed a second pass. I also appreciated that they were considerate of my animals! vThe process is strange looking- one man sprays and the other uses what looks like a giant floor polisher to clean the carpet. In 2 hours they were done and the carpet looked incredible! My carpet is a minimum of 8-10 years old but replacing it is not an option at this time. It looked brand new. I'm only sorry I didn't take before and after pictures! The Meridian Idaho carpet cleaner asked that I look around at the spots and make sure I was happy. Happy, I was astounded! My only issue was that the organic solvent had a different odor- not bad, just strange. In fairness, I have the sense of smell of a bloodhound and every other review seemed to like the "fresh smell". A few hours of open windows and everything was perfect! more

Todd came out to my house after I purchased the whole house carpet cleaning Boise coupon from the Idaho Statesman. They arrived when they were supposed to, Todd walked through the house with me. There were a few extra things I wanted done, like a wool area rug. I also asked Todd about stretching the carpet in the master bedroom. When it was put down several years ago buy a Boise carept service, it was done poorly, and it has since developed bubble areas. Todd quoted me a price on top of the $147 carpet cleaning for the wool rug and stretching the carpet in all the upstairs rooms (he showed me how loose the carpet was in all the rooms). The quote was an additional $300. I thought that was very reasonable, knowing the amount of labor that goes into stretching a carpet. I actually thought the master bedroom alone would cost about that much, and the nice thing is that he said they could do it while they were at my house cleaning the carpets, instead of making a new appointment. Todd worked their tail off! I had one room where the carpet was really dirty, because the dog likes to sleep in there. They put a lot of extra work into that room, and the carpet looks great. I am very satisfied with the rooms where they stretched the carpet. It looks 100x better then the work the other carpet cleaner in Boise from berfore did. Todd very personable, explaining how they cleaned carpets, the carpet stretching, and they worked really hard while they were here. Carpet looks great and I would definitely use again! more

carpets turned out even better then what i thought they would in hallway. great job more

Came out same day and took care of my carpets. Couldn't ask for better service. more