I was overall satisfied with my experience at Bob Mills. However, there was one problem that I had. The sales associate was trying to talk me into getting the smartplan or smartbuy insurance with my purchase of a living room set. I know that during the sales process I asked no less than three times if this warranty covered cat scratches on the furniture. I was assured no less than three times that it would. Come to find out, after purchasing the living room set and the smartplan, I found out that pet damage is not covered unless it is in the form of a bathroom accident of some sort. I just did not appreciate being lied to three or more times. My experience was good overall, but dishonesty and shading dealings will definitely come to my mind next time I think of shopping at Bob Mills.
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