BUYER BEWARE Sept 2019 went to Bob Mills to look at massage chairs. Our salesman Dwight was very helpful. I spent 4999.00 cash on a chair but stated that I really didn't like the black, but would make it work. Dwight stated that the chair came in 4 colors if I wanted a different color, so I did. The chair was delivered, but had a defect so I refused delivery, in addition the delivery guys told me that it would not fit through my bedroom door. Spoke to a sales manager at Bob Mills, and told him I did not want a replacement, since it would not fit, I wanted a refund. A week later, Robert Twist, sales manager called to tell me that my chair was ready to deliver. I explained to him that I had requested a refund. Dwight had conveniently failed to tell me that I was special ordering the different color and I would not be able to return it or lose $2000.00. I spoke to upper management who promptly told me that I had signed the receipt for special order, but no where on the receipt does it say that I am purchasing a special order. I would not consider this company to be the "Working Mans Friend" Should your salesman be up front about your purchase terms? Should the receipt say "Special Order Item Receipt" at the top, to be plainly seen?
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