Black Pine Spa & Leisure Prod

Saw these guys at the Puyallup fair 2013. \r \r Shopped all of the competing spa companies. Shark infested waters!!\r \r Everyone has a song and dance. \r \r The sales person was real - very knowledgable - and very competitive. Proices were all out in the open - nothing was hidden!! Total transparency.\r \r I did not have a budget, per se' but wanted the best quality for the money spent. I felt this was the best money could buy without breaking the bank. 2 months later...these guys delivered. The delivery was a challenge. But Michael made it right. They had not one but 2 crews come out to save me from hiring a crane service (Lake Tapps area), they had a flat bed with mobile fork lift and a big crew on site. Smooth delivery and installation. The installers helped me open up a chain link fence to grant more access and re-installed the fence. (Over and beyond the call of duty). I gave them coffee and $100 bucks for lunch - they loved it!!\r \r The install crew was careful and thoughtful. Called me on certain items to get my preference. Its full of water now and getting hot. Will take a dip with the family tomorrow. Very happy. Thrilled! These guys are pros and communication is a 10!!! (Important to me)\r \r New Brunswick Billiards table next week - I cant wait.\r \r I would buy again from these guys without question. Thanks Michael!! more

Wow, what a company. When we purchased this spa the salesman didn't ""sell"" this spa to us. He explained the technology and inner workings of spas and the reasons why some things are better than others per your situation, needs and wants. We had done much research on spas and found the salesman to be spot on with his information and he even taught us a few things about water, chemicals and the jets used on different spas. \r \r Just a week before our lovely new spa was to arrive I was told I had cancer and would need surgery. I was crushed. I had waiting 15 years for this spa and was looking forward to using it. It was delivered on Tuesday and the hot tub had to be craned into our back yard (done effortlessly I might add). We hooked it up the next day. However, once it was connected we couldn't get it working. When I called Black Pine Spas they walked me through many things to try but it still wouldn't work. I was told it would be the beginning of the next week before they could get someone out to fix it. Since my surgery was scheduled for the next Tuesday, in my mind all was lost. I wouldn't be using my new spa for three months. The gal that was scheduling the appointment heard the distress in my voice and asked if there was a problem. I explained the situation and told her I had waiting 15 yrs to get this spa and had wanted one weekend in it before I was banned from it for months. Low and behold a very kind Tech, Rafugio drove from Edmonds down to Tacoma to get my spa running for the weekend, and it was Halloween night! I have never had service quite like this before. I will be telling anyone who will listen how wonderful this company is. Thank you Black Pine Spas for such wonderful service!\r more

I purchased my first Coast Elite Series spa from Black Pine Spas (BPS) in 1998 at the Monroe Fair for my main residence, and I just purchased my second Coast Spa, a Cascade III, from PBS for my retirement home. \r \r Michael in sales was exceptionally patient with me, as my first Coast Spa has spoiled me completely with 65-jets and a pair of dual-speed 6.5HP pumps--and diverter valves--so my spa performance expectations were already quite high. I had wet trials of a few different spa makers, and my wife and I came back to the Coast Spa as our choice and Black Pine earned the sale. \r \r My Cascade III is a great relaxing spa, my wife who would rarely use our 1st spa, loves the Cascades III because with the endless edge the tub wall height is at water level and she is very petite so she feels much less claustrophobic using the Cascade III as the view is fantastic. Also the corner seats in the Cascade III are not as deep as typical spas so this also helps my 5-foot wife sit higher in the waterline, although I’m 5’-11” and would prefer the deep seat be another couple inches lower as the above water neck jets do not allow the correct head position to take full advantage of what I call the “Stevie Wonder” rotation using the above water jets which my other Coast Spa allows with a deeper seat. Oh, I also miss the diverter valves in the Cascade III but I can understand as the maintenance on these valves gets tiring as every 5-years or so their seals start leaking and need replacement, often the cap too. On the Cascades to increase the jet pressure you will need to manually close each jet that is not being used, a bit of a pain, and DO NOT close all of the circulation pump jets (pump #1 of 3) or the controller will shut down with “Low Flow” messages. But overall the Cascade II is a fantastic tub, and much much more relaxing overall than my other spa (which I still use almost daily).\r \r Like my first spa from BPS, the Cascades III installation went seamlessly and their delivery team worked with me to put everything in just the right place with their forklift, even though my location is 60-minutes from everywhere, and it was a late November windy day, and raining cats and dogs they trooped though with zero complaints.\r \r Shelly in Black Pine Service Department has always found the replacement parts no matter how small to keep my original Coast Spa in prime shape for the last 15-years. Shelly delivered as always with some follow up after my last spa purchase in providing me with the technical details to re-option my Cascade III controller to fit my needs. My Cascades III is in a very remote location and it’s nice to have a BPS service team that understands some of us can do quite a bit of self-maintenance and still support us with their technical phone/email help when they can. BTW, I had also found the controller optioning details on the Internet as the OEM supplier typically publishes their manuals, but you must decipher their Coast Spa product code to determine the correct model, so Shelly at BPS on her time confirmed what I had found. \r \r As a repeat Black Pine spa customer myself, I would certainly recommend Michael, Shelly and Black Pine Spas to anyone I know or who would like my advise. Black Pine Spas sales and services team is the best! more

We bought our spa at Black Pine Spa 1 year ago. Their service is excellent and they sell an outstanding product. We also like their products we use to maintain our spa. Their staff is knowledgeable and explained everything to us to help in our decision making about what type of spa we should purchase. Because of their patience and knowledge, we decided to purchase our spa from them. Never once did they try to over sell us. In fact, we were willing to spend more, and we were told to buy a certain spa that cost less because it more be more effective for our needs. We have been blessed by their service and am thankful that we found them! more

I purchased an Artisian Island hot tub from Michael in August 2012. Michael is very knowledgeable about hot tubs, and was not pushy during the sales process. After buying the hot tub, Michael kept all his promises about timing, delivery, and special deals. Their customer service is extraordinary and their delivery staff are very helpful. I wouldn't hesitate to recommend Black Pine Spas to everyone. more

We have a 10 year old workhorse of a hot tub that just quit on us. I called on several hot tub companies in the area and most were booked out too far or had exorbitant fees just to come out. I called Black Pine and spoke to a woman who was very pleasant and friendly. The thing that impressed me about this company is that they had a technician call me to troubleshoot the issue first rather than ding me right away for a $100 service call. Needless to say the troubleshooting didn't solve the problem and they came out and fixed our hot tub anyway but I thought I was being take care of and never taken advantage of. The people are very good at what they do and honest. Thank you Black Pine. more

Great People - wish I bought my spa here... We didn't buy our spa from Black Pine. Seems we missed out cause I think we paid way too much for what we got somewhere else. Thats not the point of this review, though... we recently had service done for a leak that the spa has had for a long time. I called Black Pine's service department. The rates are very competitive but its the tech that inspired this review. VERY knowledgeable. Very friendly. Fixed everything quickly, explained what he did. And he tested the water and gave me some tips for better maintenance. I am definitely calling them if I have to have service again... great company. more

Not only these people are total rip-off, but they are also rude. First they show up to fix a burst pipe, do nothing, charge $100 for ""visit fee"", and leave some paper with $850 worth of other things to do before they would deign to replace a $5 PVC pipe. Then their customer service person is unbelievably rude to us on the phone. I mean ""Seinfeld"" rude, the ""Soup Nazi"" episode. If I didn't know it's for real I would think it's not for real but some gotcha TV crew set us up. I am canceling their check, fighting their fees in court, and, needless to say, will never use their services again. more

My wife and I just recently bought from these guys and I have to say it was one of the easiest buying experiences I've had to date. I am not one of these people who goes out of my way to write reviews but I felt compelled since these guys were so great to deal with. We looked at 4 spas companies and every one we visited with the exception of Black Pine gave us a high pressure sales pitch and seemed desperate for the sale. I know times are tough and can imagine it's difficult for businesses selling luxury goods but some of these sales people made it uncomfortable. We actually had to walk out of one of the places because they kept pressuring us to buy right there and then when we made it clear we were just shopping around at that point. If you going to buy a hot tub i highly reccomend this company becuase of the quality and price. They were by far the best deal out there and their sales people and delivery people were very knowledgeable and courteous. Pros: Great price - Knowledgeable people - Good customer service more