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I purchased my first Coast Elite Series spa from Black Pine Spas (BPS) in 1998 at the Monroe Fair for my main residence, and I just purchased my second Coast Spa, a Cascade III, from PBS for my retirement home. \r
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Michael in sales was exceptionally patient with me, as my first Coast Spa has spoiled me completely with 65-jets and a pair of dual-speed 6.5HP pumps--and diverter valves--so my spa performance expectations were already quite high. I had wet trials of a few different spa makers, and my wife and I came back to the Coast Spa as our choice and Black Pine earned the sale. \r
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My Cascade III is a great relaxing spa, my wife who would rarely use our 1st spa, loves the Cascades III because with the endless edge the tub wall height is at water level and she is very petite so she feels much less claustrophobic using the Cascade III as the view is fantastic. Also the corner seats in the Cascade III are not as deep as typical spas so this also helps my 5-foot wife sit higher in the waterline, although I’m 5’-11” and would prefer the deep seat be another couple inches lower as the above water neck jets do not allow the correct head position to take full advantage of what I call the “Stevie Wonder” rotation using the above water jets which my other Coast Spa allows with a deeper seat. Oh, I also miss the diverter valves in the Cascade III but I can understand as the maintenance on these valves gets tiring as every 5-years or so their seals start leaking and need replacement, often the cap too. On the Cascades to increase the jet pressure you will need to manually close each jet that is not being used, a bit of a pain, and DO NOT close all of the circulation pump jets (pump #1 of 3) or the controller will shut down with “Low Flow” messages. But overall the Cascade II is a fantastic tub, and much much more relaxing overall than my other spa (which I still use almost daily).\r
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Like my first spa from BPS, the Cascades III installation went seamlessly and their delivery team worked with me to put everything in just the right place with their forklift, even though my location is 60-minutes from everywhere, and it was a late November windy day, and raining cats and dogs they trooped though with zero complaints.\r
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Shelly in Black Pine Service Department has always found the replacement parts no matter how small to keep my original Coast Spa in prime shape for the last 15-years. Shelly delivered as always with some follow up after my last spa purchase in providing me with the technical details to re-option my Cascade III controller to fit my needs. My Cascades III is in a very remote location and it’s nice to have a BPS service team that understands some of us can do quite a bit of self-maintenance and still support us with their technical phone/email help when they can. BTW, I had also found the controller optioning details on the Internet as the OEM supplier typically publishes their manuals, but you must decipher their Coast Spa product code to determine the correct model, so Shelly at BPS on her time confirmed what I had found. \r
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As a repeat Black Pine spa customer myself, I would certainly recommend Michael, Shelly and Black Pine Spas to anyone I know or who would like my advise. Black Pine Spas sales and services team is the best!
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