Bixby Plaza Carpets & Flooring

I work as a project manager for a local builder/developer and I am all too aware of the problems one can run into hiring a contractor to work on your home. I own an old home in Long Beach and was looking for someone with experience in the area since it seems that no matter what home improvement project I attempt there is always some weird twist given the age of the house. I walked into their store in Los Alamitos one day after grabbing my Starbucks coffee next door just to have a peek around. It was a huge clean showroom and they were playing cool music. I was greeted with a smile and told the man that i was just looking. Surprisingly no salesperson jumped on me! I spent about twenty minutes looking and also listening to what was going on on the store. The staff seemed very friendly and it seemed they actually enjoyed working together. Two other people came in to pay their bills or check on their orders and both of them seemed very happy which made me feel comfortable enough to ask some questions myself. I know enough about the flooring business to say that these people are total pros! They know their stuff which saved me a lot of time sifting through the thousands of options they have and I actually got to take home big samples that day! A couple days later I called and had Tom Rice come out to my house to measure. He made some suggestions which solved problems we weren't even aware of. He even got along well with my cynical husband. After looking at one more place to, as my husband says, ""Keep everyone honest"" we ordered our floor from Bixby. The price was the same as the store down the street but the comfort level was better. Well the job went in yesterday (linolium and carpet) and we couldn't be happier! The crew was great and they didn't even stop for lunch! They left the place clean so it was easy to get back to our lives as if nothing had happened. I recommend this company to everyone and I hope I can give them some more business through my company as well. Good job guys! more

Very professional service, from start to finish. I just had my carpet/flooring installed last week, and I can't believe what a difference new capet makes! You can't beat the top notch service and low prices from these guys. I heard they've been in the business for I think 40 years, so I think they know what they're doing! The installers came in, and did their work quietly and professionally in two days (large install). The carpet was installed very well and we got a great price! more

Bixby Plaza Carpet is located in Los Alamitos Calif. We had new carpeting installed last September because we had a urine smell, due to our pets. Bixby sold us one of the best carpets, resistant to stains. We still had a bad odor in May, and I had it professionally cleaned by using a company they recommended. The odor got worse. Bixby said that I had to replace two rooms and patch a third. I asked them to check the wood underneath to see if it had gone through, and I would have to treat the wood first. They said the wood was ok. After more carpet was installed, I still had the problem and had to have a restoration company come out. Their diagnosis was that the odor was coming from the wood, which should have been treated first. After they treated the wood, we painted over the area to seal it, and more new carpeting was purchased and installed. The problem was now solved. A $7,000 job turned into a $12,000 job! The whole thing could have been averted if Bixby carpet had notified me that the odor was coming from the wood and should be treated before new carpeting was laid down. The workers had to smell the problem but choose to ignore it! I WILL NEVER USE BIXBY CARPET AGAIN! NOR WOULD I RECOMMEND IT TO ANYONE! more

We went to Home Depot couldn't get any one that knew more

We just had our hardwood floors and carpet installed by Bixby Plaza . From start to finish it was a great experience! They have a great selection and the staff was very knowledgeable. We had gotten 2 other bids and then we had Bixby come out. They came out at no charge and gave us an estimate. Their prices are very competitive and the selection was unmatched! The installers are so hardworking and clean. The end result is a beautiful floor that was installed in a professional and timely manor. more

I helped a friend clear up a poor carpet install and found he was overcharged by almost 40%. I recieved 3 other quotes from local competitors. more