Better Buy Glass Mirror

The customer service is awful. They have missed two appointments and require that you spend the whole day waiting for them (i.e., they don't give you a time period to be available just that they can by any time on a given date). The schedulers take no responsibility for missed appointments, scheduled a day for installation without confirming with us and are generally clueless on where or when an installer might show up at your house. more

We have used BBG for several years now, when they are on, they are on and truly the best around. Unfortunately that's not the case anymore. From loosing custom ordered glass to paying up front for glass to be installed and it never being installed. Even worse once management gives you their word and an apology for dropping the ball, they drop the ball again. No one takes responsibility for their errors and I the loyal repeat customer gets stuck holding the bag. I thought once I spoke to the owner and had his word on an install date, it would happen. Wrong, Im now being told 4 more days. more

I've used this company for several of my glass needs over the past several years & they've always went out of their way to do a great job...From what I understand this is a family owned business, (something you don't hardly find anymore), they have a great administrative staff that's willing to may your transaction as easy as possiblne.... this company has been in business since 1978 so they must be doing something correct!!!!!!!!! Give this company an opportunity to repair any glass needs you may have... more

I've used Better Buy Glass for several of my glass issues & they've always treated me with the upmost respect & did a great job.... Yes, I would recommend them to anyone needing glass work. more

I just terminated my business relationship with Better Buy Glass due to the same issues as the previous poster (9-15-2007). They installed a faulty mirror in one of my rental units. Even though I've spent over $19,000 with this company, they saw the need to send one of the technicians out to examine the mirror that I told them was damaged. After forking over $19,000, my word should have been good enough for them to promptly replace the mirror without question. The tech that they sent told my tenant that he would have the mirror replaced two days later, but decided after the fact that the damage wasn't significant enough to warrant replacement. This fact was not relayed to me - the customer that had already paid for the damaged mirror. I called Better Buy Glass today to see why the mirror had not been installed two days ago as promised. The dispatcher said they had no order to replace the mirror in question. When questioned, she claimed she could not get in touch with the tech t more

They are a world class glass center. They have been in the business for over 25 years and have the experience necessary to perform any job. I have never had a problem with their call center or the people they have sent to my home. I would highly recommend them to anyone needing this type of service. more

My main problem was with their administrative department. They have the most unprofessional call people who are very slow and often clueless. I had to call them numerous times to get what I want. I had two instances where they said that the technician will come a certain day, but he never showed up. When I told them this, they tried to pin the blame on me saying that I had the dates confused. They didn?t even try to check if it was their fault or not. I?m being defensive because multiple people told me the same information on that day, yet they still claimed that I had the dates confused. \r Their technician's professional ability was questionable. He broke my glass the first time, but he came back to replace it and had it done properly. At least he was polite with the situation. However, I cannot say the same with their call center.\r I highly do not recommend asking for a service from them. They will tell you what day they plan to come but never a time frame, so they will keep you more