Best Buy

I am sick and tire of receiving faulty merchandise and having to battle to return the items. They constantly sell absolute garbage and it takes 2-3 return trips to finally get what I paid for! I have had to return 4 items in the past 2 months and each time get looks like I am trying to rip them off! Unless I start to have fewer problems I will take my business elsewhere!!!!!! more

The management at this store, particularly in customer service is the poorest I have seen. I was told by the customer service manager at Southlands that Best Buy will not replace defective items when the exact item is no longer available unless you have an extended warranty even if still under the standard manufacturer's warranty. Their standard warranty clearly states "replaced with same or like item" while under manufacturer's warranty. Best Buy is normally good, this store should be avoided. more

Okay, I admit I am not a geek, but I did my homework online and with Consumer Reports when we wanted to get a new TV (LCD or Plasma). We settled on a Samsung 50" Plasma. Jeff "helped" us by pressuring us to get an extended warranty plan that included professional calibration, at over $500 He would not stop. We finally said we'd have to think about it, and went directly to the Parker BB. We had our 50" plasma in our car in 15 minutes. I calibrated it with the THX/Blue goggle method, and we think it looks awesome. Customer is happy, and BB in Parker is happy. more

I have never been treated this bad at BB ever. I am contemplating returning over $2,000 of electronics I recently purchased. After many weeks of waiting for a call from the Geek Squad about my E Machine, I was told the Mother Board was fried. The PC was bought in 06 but hardly used. Had it in for service many times. I have also bought thousands of dollars of merchandise from BB. If I had been told (as I have now been told by BB tech. rep's) the E Machines are of poor quality I would have upgraded to something more suitable. I wasn't given that choice. When the CS Mgr. was asked for her boss or the Store Manager/GM she said she was it and to call the 888 number. When asked if there was a person at the store she reported to, she again said she was it and to call 888. She lied twice. There is a GM over her. ON TOP OF EVERYTHING, AS I WAS LEAVING, MY GRANDSON (WHICH THE CS MGR. DIDN'T SEE) OVERHEARD HER AND JONNIE CONNELL TALKING AND LAUGHING OUT LOUD ABOUT ME, SAYING THINGS LIKE HOW STUPI more