Benjamin Franklin Plumbing

Satisfaction Benjamin Franklin technicians are the best; they sincerely care about their customers. more

Our house is always the one with a plumbing emergency. Joe M was great to work with today. He went out of his way to figure out how to get everything fixed as quickly and safely as he could. more

Jeff G. was very knowledgeable and professional. He explained everything and my options. The work was done promptly and I am very happy. Highly recommend them. more

I am very pleased with he work that has been done. I am now scheduling more repairs based on what has been done already. I will recommend you to anyone I know that needs work done. Thank you. more

Brian R. was great to deal with. Arrived quickly got things under control quickly and was cleaned up and off to his next job fast. Used Benjamin Franklin Plumbing for years now. They are expensive, but they come quickly. The people are nice and positive about getting things taken care of and they work quickly. I happen to live in a Plumbing Challenged House. They've been great to work with. more

Brian was the best. He came out and tackled a not your everyday type job. He was very knowledgeable, nice, hard working and was committed to getting the job done right. I couldn't have asked for better person or experience!! I would recommend Brian R for all of your plumbing needs! A+++++++++++ more

My service was excellence. All parties helped with our hot water issues. Aaron Kelly did and outstand job of installing the new tankless water heater. in a house that was built in 1982. Excellence more

Very prompt same day service. The problem was addressed and handled with dispatch. more

Dan was very efficient, timely and professional. One thing I was glad about is that he didn't react when my issues were so simple that many homeowners could have resolved them. He didn't blink an eye. Just fixed it and moved on, ready to fix the next thing - and also told me how to keep an eye on that issue and fix it myself in the future. Good stuff. more

Excellent service. Polite and courteous employees. Very professional. They get the job done right. more

The service personnel arrived on time - knew what they were suppose to do, and went about accomplishing their assignment. No issues. They were courteous and offered advice on some minor issues requiring my attention. Reasonable price and good service. more

Right on time, Excellent ! ! more

I have used this company twice.....Both times the repairs have been done professionally and fixed right the first time. The repairs were performed by professionals who took care and pride in their work. I felt I was treated fairly, the pricing was honest, and the integrity of this company and their staff was excellent. more

A good job was done but the pricing knock me off of my feet more

The experience was excellent from beginning to end,and certainly a plus for professionalism in plumbing services.The dispatcher was courteous.The service pro arrived within the allocated time,introduced himself on arrival,and remained professional throughout the delivery of the service.The service,company's policies and range of services were reviewed.It also appeared that the company was high tech in gathering its information,and results. more

Great service from start to finish. Tammy was helpful and efficient on the phone. Monty the maintenance person was polite, efficient and careful. He explained that all water systems were working properly. We discussed hoses on washer and will follow up next year. Thanks from the Boyds more

I had a water issue on a Friday afternoon and they were able to get to my home and fix the problem within 2 hours. more

I received fair prices and friendly competent workers. Will continue to use this company. more

Excellent work! more

After recently experiencing a plumbing leak that occurred over the weekend, I initially contacted Benjamin Franklin Plumbing since I have seen them advertised so much. I called and got very quick and friendly customer service as well as fast availability for an appointment to repair the leak. Mr. Daniel S. was the service technician that was sent from Benjamin Franklin Plumbing. Daniel arrived early, was very professional, very knowledgeable, very friendly, and very efficient. He was able to quickly diagnosis the problem and was very thorough in fixing the leak. All of the work done was guaranteed and warranted. Benjamin Franklin Plumbing charges by the job and not the hour. Benjamin Franklin Plumbing also offers a “Ben’s Society Membership”, which 15% discounts on service and repairs, and priority scheduling. I signed up for this membership. I also had a great experience with Mr. B. Curry, Benjamin Franklin Plumbing’s Operations Manager, whom went above and beyond to ease my mind due to the plumbing problem that I was having. I also had a wonderful experience with Ms. Jan B., Benjamin Franklin Plumbing’s customer service representative. Mr. Curry, Mr. Daniel S, and Ms. Jan B. displayed an amazing amount of integrity and professionalism. Many people have memberships or annual agreements with HVAC companies, landscaping companies, etc. for regular maintenance but having a membership/annual agreement for one’s plumbing is just as important. For the Middle Tennessee Area, there is no other plumbing company that I would recommend so highly for not only annual maintenance, but also for emergencies or standard problems than Benjamin Franklin Plumbing. A new experience from a new plumbing company was needed. I have had multiple experiences with other plumbers but not a positive enough of an experience to go back to any. That has changed with Benjamin Franklin Plumbing. If there is any gold standard in plumbing, Benjamin Franklin Plumbing IS that standard!!!! 10/10 !!! more