Beck and Masten Buick GMC

Great positive experience!! Darin was great. more

Best of all, he and his finance person, knew I had a specific amount for a down payment, and not only beat everyone elses deals, but were able to do it so that the down payment was what I could afford. The other dealerships were always insisting the "banks" NEEDED more and refuse to budge. Well, I think James and his dealership proved I did not need to "sell the farm" and drop the extra thousands of dollars these other dealerships insisted on. Thus, I cannot say enough about James and his dealership. He was able to do what no one else could not, or seemingly did not want to. The other dealerships loss, are his gain, as well as for his dealership. His dealership also has alot of "cool" customized Hummers as well. Needless to say, I am very happy. more

he responded to my venting and frustration regarding the "other" Hummer dealership in N Houston as well as Toyota. He took all of my phone calls to answer my pre-sales questions. When I told him I did not want to waste his time or mine, by showing me the vehicle, be submitted to financing, and then only to be disappointed and not be able to buy, James insisted that no matter what happens...even if I do not buy the vehicle, that I would not be wasting his time....He is just doing his job... This unlike one particular Toyota dealership where the salesman was whining he was spending too much time on the deal.... more

James was very professional yet easy going and down to earth. No silly sales pitches or trickery, he respected me as an "informed buyer" and did not insult my intelligence as the other dealers did by dragging out the price negotiations. He already had disclosed quite clearly all the rebates, and even one I did not know about (Houston Car Show), and discounted the price more than the others as well. more

I just wasted to inform you that Peggy Odom is a wonderful Asset to your company. She was very helpful in her services to me and my husband. - Alicia T. more

Parrish Hadley and his dedication to his customers even after the sale is what keeps me and my family coming back. He gives you that personal car buying experience without ANY of the hassles that you would find at other dealerships. There is none of this "if you don't buy it now this deal is gone" or "once you leave I cannot guarantee anything". If you are not 100% about which car, trim, amount you want to spend he encourages you to take a day or two to think about it before you jump in head first, all of that is completely unheard of from a salesmen in the auto industry. Parrish has sold me and my wife 3 cars personally and he has sold cars to several of my other family members as well. Would you believe we have all gotten the same level of before, during, and after the sale service? I highly recommend anyone thinking about purchasing a vehicle to visit my friend Parrish Hadley for the best and most professional experience you will find at a car dealership! *On a side note James Coker has helped us when Parrish was not available and he is also highly recommended in my book. - Kristopher K more

I have enjoyed doing business with for nine years now. Back in 2000 I was 21 years old and out of all the dealerships Beck and Masten was the first the treated me with dignity and respect. Because of one salesman Big Theo you have one a customer for life. Since then i have purchase 4 used and one new vehicle from Beck and Masten and referred 4 people that have also purchased vehicle. The last 3 that I bought, I drove from the Shreveport, LA Area. I passed many dealers but none of them have what you all have. Our latest edition was bought just a few weeks ago and we love it. Thanks Rafael . Once again Beck and Masten had the best price without haggling, offered the best trade in value, great service and stress free purchase. It is a place that a man's handshake is still his word and that says a lot these days. Once again thank you Rafael and if you are at the dealership i will buy another one form you. Also, if your dealership is not part of the USAA/Zag buying network, you should be. You take the extra effort to provide a great customer experience, and that is what USAA members want and expect. Thanks again for the great experience and for having a great employee like Walt. Nick R. more

Mr. Hadley, My wife and I were very impressed how you and Mr. Jimenez completed all our paperwork in a timely manner. VERY PROFESSIONAL. - Henry E. more

I just want to give credit where credit is due. The team at Beck & Masten on 1960 in Houston, TX are outstanding! Everyone from my salesman Ariel Cuellar, to Nancy & Gay in aftermarket, and last but definitely not least Manny in service. Thank each and every one of you for making a difference. Your genuine care in customer service is noted, keep up the good work! - Amy H. more

As always after we purchase a new vehicle from you I always like to write to tell you how pleased we are. With this being our 9th vehicle purchased their since 2005 today is no exception. Again your professionalism shines through, it never ceases to amaze me the courtesy you always show to me & family, by you & your new car Internet staff. Buying a vehicle @ Beck & Masten is not a chore but is a fun experience that I always look forward to. As with the past vehicles purchased & this new 2010 GMC Acadia you & Beck & Masten always stand behind 110% before during & after the sale. more