Auto Doc

While Kim has been very professional and clearly upset by our complaints, her inability to do anything about it (whether by her choice or the directive of the new owner that lives in California) leaves us with no other choice than to leave a review detailing the problems we had. Whether or not you will have them, well... you roll the dice. We brought them our older PT cruiser and asked for a diagnostics to see if it would be worth repairing and after they told us there was 1000 worth of work to be dine, we had them do it. In less than 6 months, other parts they were supposed to have checked needed to be replaced to the tune of 1500.00. When we asked why it wasn't mention during the first diagnostics, they couldn't (or wouldn't) answer. When I told them no, not going to spend more on the car than it is worth, I was charged for the SECOND diagnostic that showed that they hadn't done their job correctly the first time. I reached out and complained to Kim about this after taking it to another mechanic for a second opinion, who told me that there was actually MORE wrong that they STILL didn't point out, so they were going to try to screw me AGAIN by playing the game of stringing me along, one part at a time, until they had gotten me for several thousand dollars. Not only are they dishonest (or just incompetent), but they aren't willing to take responsibility for their mistakes, assuming they were actually a mistake and not an intentional theft. When I called and asked for a printout to be either mailed or emailed to me to show specifically what they had done and what I was charged for, I have gotten nothing. Use this company at your own risk, they are either dishonest, or incompetent, I just can't figure out which would be worse. more

we took our truck in to fix they told us 3 different things wrong told us 700 to fix, we said ok fix...they call us the next day and say oh the bolt broke off and broke in a part and now it costs 700 more for you to fix. NOW they do have a picture and the truck is older 2001 with a little over 70,000 miles because it's driven and owned by an 88 year old, YES there was alot of rust under there,so ANY good mechanic would have known looking at that much rust there was a possibility of the bolt breaking off, they should've stopped called us asked us if we wanted to take a chance on that bolt breaking AND how much it would cost if it did...there we're also ways to soak that bolt for a day or so so it POSSIBLY would've came out easier. NOPE they broke and held us responsible to pay OR if not have to tow the truck out of there disassembled and not running for hundreds dollars, we drove the truck in there running, we just picked it up it was 999.99 and 840.00 was labor charge and we did not get the other parts they claim were broke as well fixed , this was the worst choice we could've made taking it here we only picked them because they were chosen # 1 in Hunt County in the paper. I would definitely think twice before taking your car to them. more

The Auto Doc staff is honest and they do great work on my cars. more

I have brought my cars into Auto Doc many times. Each time, my car is ready when they say it will be. Highly recommend. more

I love the personal attention that Auto Doc provides more

I stumbled across Auto Doc while I was looking for a small family owned body shop business. I'm happy I found them. My battery recently died and I called one of the staff members, who came and gave me a jump back to the location to put in a new battery. Great customer service. more

I have all the trust in the world with Auto Doc and their mechanics that work on my car. They are so friendly, knowledgeable, and treat you as a valued customer. They also explain things in ways that you will understand which makes things a lot easier. more

Auto Doc knows a thing or two about great service. When I arrived to pick up my vehicle everything was completed correctly and very quickly which was a pleasant surprise. Thanks!! more