Authorized Service Center

I agree with the below comment. I called my warranty company about an issue with my unit in my attic. They sent out Authorized service center who intern sent a tech out. The technician was at my home 10 minutes and told me it was a capacitor issue. He changed the part and took the service fee and left. On Christmas morning around 2:00 AM MY upstairs was filled with smoke and my smoke alarm went off. I quickly went up stairs to shut the main unit off. I saw sparks coming from my unit, I turned my unit off from the main switch and I submitted a work order again to my warranty company and they sent Authorized Service Center out again. The technician opens the cover of my unit and all of the wires were burned and the whole board was fired. I called and asked to speak to the owner. I explained what happen and he told me no way it was the technicians fault, maybe the board was going bad anyway and he told me I had 2 choices either get it fixed or not, I told him I will take him to court and he stated go ahead and he hung the phone up in my face. I hired 3 other companies to give me an estimate of the damage and what happen and they all stated it was the fault of the technician. The issue was the wires that attach to the capacitor were touching which caused a short to the board and the wires to melt and burn. I check the capacitor and it looked like an old part and not a new one. Please stay away from this company, they are no good and they are worthless. If hey just would have heard me out on my issue and would have made good then it would not have gotten to this point. I will file a small claims in Garland in the amount of $3,500 for a new unit and the days I was without heat during the cold days in December to January. All this happen in Decemberf of 2011 and January 2012. I just replaced my unit. Pros: null Cons: null more

I would not trash a business unless I hadn't had some legitimate reason to do so. This company was sent to my home last summer (2010) and this summer 2011 by a home warranty company. My air conditioning condensing unit was giving me major problems during both summers. I had difficulty with scheduling every time I called. Their work was totally unsatisfactory. When I complained to the warranty company that Authorized Service Center was not doing what they were suppose to do as far as repairs, this company told the warranty company that I was the problem! Three weeks ago, this company installed a new capacitor. The "second opinion" company that got the unit running again said the part that Authorized Service installed was too light-duty for my unit and had "blown out." My family and I spent two miserable days without any air because the last Authorized Service tech took a visual look at the unit, which was running, but acting up, and said that there was nothing wrong with it and never even check inside the unit. I have four service tickets from them that state that the whole condensing unit just needed to be replaced. The "second opinion" company said that there is nothing wrong with the unit (now that they fixed it properly). Beware of Authorized Service Center in Garland, Texas. more

I would like to give this company NEGATIVE amounts of stars!! This is the company my warranty company assigned to fix my dishwasher. The company gave me a window of 8am-5pm!! No lie. When the guy got here he literally turned it on, turned it off and told me there was something stuck in the motor and the warranty company wouldn't cover it. He never SAW the motor since he never did more than open the door. Meanwhile, he also tried to get me to pay him under the table bc he ""listened"" to my refridgerator and heard there was something wrong with it. Please DO NOT use these people---the whole company is awful! I cancelled the warranty also bc it is such a complete waste of time and money. I would rather buy a used dishwasher on Craigslist than deal with these morons again! more

I have dealt with over a dozen A/C companies within the last few years and ASC is the worst. My A/C unit was only blowing semi-cool air, so they came out on Wed. The technician turned the A/C unit off and told me he needed to get parts and would be back the next day since the parts are at the shop according to his supervisor. Ok, I can deal with 100 deg temps for a day. more

My home warranty company sent them out to fix our heating system. They tried tacking on several hundred dollars worth of unnecessary additional charges. They flat out lied to us about the reasons for the charges and when we refused to pay for them they lied to the warranty company about additional work that was needed. They went so far as to tell us certain things were against city code which we confirmed it was not. Then they told us our warranty company told them not to do the work unless we paid the extra charges. Our warranty company denied saying that and said this company told them they couldnt do the work because it was against code (which was a lie) and then they told the warranty company we (the homeowner) wanted to do more research so they couldnt finish the job. All lies!!!! Cons: They lie and try to cheat their customers more

My experience with this company has been a complete nightmare. I honestly believe that the techs they send out don't know much about air conditioning. Pros: Absolutely nothing Cons: Everything. This ""Company"" should not be in business more