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Businiess name:
Authorized Service Center
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Review by:
citysearch c.
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Review content:
I agree with the below comment. I called my warranty company about an issue with my unit in my attic. They sent out Authorized service center who intern sent a tech out. The technician was at my home 10 minutes and told me it was a capacitor issue. He changed the part and took the service fee and left. On Christmas morning around 2:00 AM MY upstairs was filled with smoke and my smoke alarm went off. I quickly went up stairs to shut the main unit off. I saw sparks coming from my unit, I turned my unit off from the main switch and I submitted a work order again to my warranty company and they sent Authorized Service Center out again. The technician opens the cover of my unit and all of the wires were burned and the whole board was fired. I called and asked to speak to the owner. I explained what happen and he told me no way it was the technicians fault, maybe the board was going bad anyway and he told me I had 2 choices either get it fixed or not, I told him I will take him to court and he stated go ahead and he hung the phone up in my face. I hired 3 other companies to give me an estimate of the damage and what happen and they all stated it was the fault of the technician. The issue was the wires that attach to the capacitor were touching which caused a short to the board and the wires to melt and burn. I check the capacitor and it looked like an old part and not a new one. Please stay away from this company, they are no good and they are worthless. If hey just would have heard me out on my issue and would have made good then it would not have gotten to this point. I will file a small claims in Garland in the amount of $3,500 for a new unit and the days I was without heat during the cold days in December to January. All this happen in Decemberf of 2011 and January 2012. I just replaced my unit.
Pros: null
Cons: null
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