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Businiess name:
Authorized Service Center
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Review by:
citysearch c.
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Review content:
I would not trash a business unless I hadn't had some legitimate reason to do so. This company was sent to my home last summer (2010) and this summer 2011 by a home warranty company. My air conditioning condensing unit was giving me major problems during both summers. I had difficulty with scheduling every time I called. Their work was totally unsatisfactory. When I complained to the warranty company that Authorized Service Center was not doing what they were suppose to do as far as repairs, this company told the warranty company that I was the problem! Three weeks ago, this company installed a new capacitor. The "second opinion" company that got the unit running again said the part that Authorized Service installed was too light-duty for my unit and had "blown out." My family and I spent two miserable days without any air because the last Authorized Service tech took a visual look at the unit, which was running, but acting up, and said that there was nothing wrong with it and never even check inside the unit. I have four service tickets from them that state that the whole condensing unit just needed to be replaced. The "second opinion" company said that there is nothing wrong with the unit (now that they fixed it properly). Beware of Authorized Service Center in Garland, Texas.
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