Aspen Air Heating & Air Conditioning

I have used this company 3 different times with average results, however today I received the worst customer service from them I have ever received from a company! Not only are their techs dirty and have to be asked to remove their shoes, but each time have also needed to use our bathroom and get something to drink- they outright asked... Ok so I let all this slide since we are all human however today the people on the phone were not only flat out rude but obviously hated their jobs so much they acted like I was wasting their time when calling in to pay. I would much rather go with another company that is more respectful in all aspects even if they cost a couple $ more. I will never use aspen air again! more

If you don't want to be taken to the cleaners, then don't hire Aspen Air. I had them do a furnace check-up for me. The tech proceeded to put his "camera" into the heat exchanger and immediately declared that the exchanger had a crack in it and he was going to "red tag" the furnace and turn the gas and electric off to it, which he did. He told me that it needed to replaced right away and he could have the salesman give me a quote for a new furnace that afternoon. The Aspen Air salesman quoted me $2900 for a new furnace which I thought was really high priced for 45,000 Btu unit. I had a second HVAC company also give me a quote that same afternoon and their price was almost $1000 less for a bigger Btu unit. I proceeded to have the second company install a new furnace the next day and those techs said my existing furnace was fine and shouldn't have been replaced. Of course this was after they already had the old one out and the new one was almost installed. I had Aspen Air's tech, Brandon, come back and look at the furnace after it was completely out and sitting in my driveway, where one could see that the heat exchanger was not cracked, and his incompetence kicked in again and he insisted that the furnace was junk. When I talked to Mark from their office, the best he said Aspen Air could do is give me my money back for the furnace tune-up. Wow,what a deal, I don't have to pay for a faulty furnace tune-up but, instead get stuck paying over $1800 for a new furnace that I didn't need and realistically had another 6 or more years left in it. You be the judge. Is this the type of company you want to do business with? more

If you don't want to be taken to the cleaners, then don't hire Aspen Air. I had them do a furnace check-up for me. The tech proceeded to put his "camera" into the heat exchanger and immediately declared that the exchanger had a crack in it and he was going to "red tag" the furnace and turn the gas and electric off to it, which he did. He told me that it needed to replaced right away and he could have the salesman give me a quote for a new furnace that afternoon. The Aspen Air salesman quoted me $2900 for a new furnace which I thought was really high priced for 45,000 Btu unit. I had a second HVAC company also give me a quote that same afternoon and their price was almost $1000 less for a bigger Btu unit. I proceeded to have the second company install a new furnace the next day and those techs said my existing furnace was fine and shouldn't have been replaced. Of course this was after they already had the old one out and the new one was almost installed. I had Aspen Air's tech, Brandon, come back and look at the furnace after it was completely out and sitting in my driveway, where one could see that the heat exchanger was not cracked, and his incompetence kicked in again and he insisted that the furnace was junk. When I talked to Mark from their office, the best he said Aspen Air could do is give me my money back for the furnace tune-up. Wow,what a deal, I don't have to pay for a faulty furnace tune-up but, instead get stuck paying over $1800 for a new furnace that I didn't need and realistically had another 6 or more years left in it. You be the judge. Is this the type of company you want to do business with? more

I can't believe no one has posted anything about this highly unethical company. There are only a few companies I am aware of that are as "shady" as this one, and yet no one has posted anything - amazing! Before hiring this company to do anything in your home, ask around! Check with the BBB too! more