Approved Comfort Heating & Air Conditioning

RED FLAG!!!!!! Do not use this company the only reviews of this company that are real are the ones telling you how bad they are. I called them because my furnace wasn't working they sent a guy named bryan out who told me that I needed a new furnace because my old one (only 5 yrs old) had a crack in the exchanger he was very high pressure and very rude he also never told me what was wrong with my furnace I had another company out who told me my furnace was fine and it just needed an ignitor he also told me this is not the first time he has gone to someones house who has used this company and been lied to by them I called approved comfort back to get my money back and talk to the owner danny martin and he just made excuses and refused to give my money back........... If you want to get ripped off this is the company for you!!! Very unprofessional company with rude employees that try to take advantage of people companies like this should be put out of buissnuss more

I have installed highly energy efficient Heating and AC system by Approved Comfort. Last year I got regular service(cleaning ) from other company because approved comfort is too expensive. I have 5 year external warranty from approved comfort as well as Manufacture warranty too. Couple of month ago I had issue on my heating. I called them and they told me Technician came over there and told you. Technician charge me $ 565 for the find the problem and change the circuit board. They told me once we got the money from company we gave back. They didn?t gave me money back and gave me a hard time. When I find out my manufacture company they were ready to replace my board because I got 5 year hassle free warranty. Finally I got half money back from Approved comfort and I resolved my problem to other company and they cover my warranty but Approved comfort got labor warranty money but they didn?t cover. I would like to other customer APPROVED COMFORT IS NOT RELAIBLE SOURCE THINK ABOUT??When you buy they tell you some thing and later?..different story I hate this kind of policy. Pros: null Cons: null more

It's easy to say this was one of the most pleasant experiences I've had with any HVAC company, or any service contractor for that matter. Local, friendly, reliable staff who followed up after my service call to ensure I was satisfied with the work that was done... and I certainly was. THANK YOU Approved Comfort! Pros: null Cons: null more

Never used approved comfort and never will. .On rt 25 and bluff city blvd in Elgin. I had a verbal dispute with a employee at a gas station over a position in line to the cashier.When i ask the employee to wait in the back of the line . The employee told me to shut up.Said" you don't know who your f***ing with"and Said he would smack me. Also had a very bad attitude. He did this in fist place to get a empty cigar paper. Most likely to smoke drugs out of. If that is the type of employees approved comfort retains. count me out. more

Danny, let me just say that old proverb "you get what you pay for"...it is true in every sense of the word and I was so proven wrong today. Last night my furnace decided to kick out cold air instead of hot and not really paying much attention, I just went to bed thinking it had just kicked on and it hasn't warmed up yet. However this morning I got and the house was 64 degrees....and yet the setting was on 70. I put my hand over the vent to find that the cold air was still rushing in as well as the red light was blinking on the furnace. I opted to shut the system down and try to kick start it by following the manual to see if maybe I could re-set the furnace. It was a no go so at 7:30 am I placed a call and had your service guy, Cesar scheduled to come out btwn 2 and 4. He showed up promptly at 2pm did a diagnostic of the furnace and found that the motor was clogged with dust/dirt. Embarrassingly enough my mom was there and told him the truth about what we both felt was just a "deal". We found a coupon to have our furnaces cleaned for $65.00. Well let me just say, when the guy from this other place came out I found that one, he was not dressed very clean, nor was his attempt to what he called "clean" the furnace. I think the most he did was take off the front cover and then say okay all done... more

I'm a contractor who has built many homes. Because of this I've also tried many different HVAC companies. Stop looking around and call Approved Comfort. I will never use anyone else. more

I have had this company work on my house and business for the past seven years. There is not a more professional company out there. They take care of there customers ASAP. The techs are very good and always inform me as to what' going on. more

I paid $300+ for a part that really costs around $14 if it were to be ordered online. The guy who came to install the part smelled like alcohol and was very rude. I could hear him cussing in the basement because he was struggling to remove the part he had to replace. After he was finished he was impatient while I chose what method to pay. I would defiantly stay away from this company, they are very unprofessional. more

I am a price guy, my wife hates it, but I am a price guy. I don't write reviews either, but my wife has been racking her brains researching every fine detail and we saw all these great reviews for Approved Comfort. being the price guy I am, I got 3 other quotes and Approved was the 2nd highest. I thought the decision was set, go with the lowest price. But when we had a chance to actually compare what we would get for the money we were going to spend, Approved Comfort had everything covered. Even if you took away all the "extras" we got, Approved still offered us the best value. I can't imagine all the money people like me have been throwing away by not checking this. I am glad we used Approved Comfort, and we even got energy rebates thet NO other ccompany in the Crystal Lake area even knew about. So I say I am a price guy, and I still am. I just make sure I don't throw my money away- go with Approved Comfort and you will be safe in doing so. Friendly staff, knowledgeable sales professionals, an owner that cares, products that will return my money to me!! I mean I am not one to gush or brag, but this was a great eye opner for us and we would urge anyone that is in need of any type heating or air conditioning service to deal with Approved Comfort. I have been around a long time, since 1960, and this is the first time I have EVER written anything like this. Use them and you will be happy, my wife and I guarantee it! Pros: honest and friendly, quality work, best value offered Cons: none more

Approved Comfort?s policy on any work performed is ?payment upon completion, and only when satisfied.? When our Service Technician performed the diagnostic we found many issues with the equipment (old age, rust, corrosion, etc.) that could lead to potential problems. This customer only agreed to and signed off on the most basic of services to address and fix items to ?get them going again.? Upon getting the system working again, we reiterated that many of the deficiencies may create problems and we couldn?t guarantee what other issues could result from not completely repairing the system. The customer signed permission to begin work, initialed what work was to be performed PRIOR to beginning said work, and once done AND completely satisfied the customer signed that all work was done as agreed and to their satisfaction. Furthermore, the customer then filled out and signed a personal check for payment of services rendered to their satisfaction and that was complete. Due to the age and condition of the equipment, the customer requested information on a new system. When speaking with the Salesperson, Judith indicated that she and her husband wanted to wait until the end of summer since ?our air conditioner is working just fine now;? both parties agreed to speak in September. Several hours later the service technician called into Management that the customer was making extremely threatening and harassing phone calls; in response to the A/C not working again. When Management called, instead of allowing Approved Comfort to offer solutions and dispatch a technician, this customer continued to threaten our employees and promised to ?say bad things about us? if we did not replace their entire system for free. As we told the customer, there were many issues concerning their equipment and that the simplest fix is not the best fix; but they demanded we get it to run again and didn?t care if one issue is fixed and others may arise. So for giving the customer what they want, a simple fix, and for not replacing their old system with a brand new one for free- they are making comments like this posted here. Despite the materially false allegations, including these remarks, we have made attempts to contact the client to offer solutions to fix their issues,including a full refund of any monies paid, but have not heard anything back Pros: Customer Service, Quality, Great Pricing, No Labor Charges more

They came yesterday to see what is wrong with my air and charged me $166 saying that they fixed it and was working but it will take some time to cool . An hour later I realized that was not working. Called them and they said they did their job and if I want them back I have to pay again. So they charged me for nothing because I did not get the right diagnostics and the system never cooled like I was told. Their managing director was very agressive, unprofessional , telling that in fact he is the right hand of the owner and he does not care how I feel and he is going to hang up and that I do not have chances for getting my money back for a job poorly done. Contact me if you want more details . By the way an hour after the technician left the Managing Director ( Tom ) called to sell a new unit . He did his homework very quickly looking at my house via the satellite. I am going to write bad reviews for this unprofessional bad quality service as much as I can. Please read the Chicago Tribune for a " nice " article that will explain how this business miss lead the customers , take advantage of the fact that they have no air conditioning reparing expertise and lie to customers . My air still blows warm air!!!!! and I was told is working about 3-4 hoursI Today , I hired another company and guess what they found the right diagnostics, a missed connection to the capacitator that in fact the company "APPROVED COMFORT HEATING AND AIR" UNDER THE SUPERVISION OF TOM THE MARINE AND DANNY MARTIN THE OWNER failed to see......and fix while giving the wrong diagnostics. I am wondering how many people are getting ripped off like this, Please look for a an article in the Chicago Tribune soon. This is unaceptable. I am sure others got the same I got, Let's get together and fight this BEAHAVIOR. We work hard and I think all of us feel a great level of responsability when we are doing our jobs whatever those are. Pros: sorry to say but the number for pro's equals =0 Cons: poor service, zero knowleadge, ripping off, charging for doi more

Thank you for a great installation of my new air conditioner and furnace. It is rare, when dealing with contractors, that you meet honest and friendly people. Approved Comfort gave me the best value for the money I spent, they were honest, and they made me feel good. I would recommend using this company for all of your needs in the furnace and air conditioning department! Pros: great service, great people, great value Cons: there are no cons more

for the past few years I have been using a small heating and cooling company, and it seemed like I was always haveing issues. Being loyal I stuck it out despite being upset. I did some research and found Approved Comfort Heat and Air. Let me just tell you they are awesome! not only did they offer solutions to fix my issues and were honest about the one flat rate upfront, but suggested some options that could save me more money. 2 hours later and they had installer putting in my new A/C!. Kudos to Approved Comfort and I will be telling everyone how great you are! Pros: professional, honest, upfront, courteous Cons: none more

We just had a high efficiency furnace and air conditioner installed today (they were out in the morning and an hour later they were at my home to install in the "24 Hour Emergency Ambulance"). I was amazed at the level of service and how attentive they were to my needs. I wanted to my A/C inspected for the summer and was refered by John Schmidt. I usually stick to companies I have used, but I heard some really good things from the neighborhood. And they were right, my ac and furnace were very old and the value and quality offered COULD NOT be matched by any company around. Thank you Approved Comfort, you have earned a customer for life! Pros: Customer Service and the best value around Cons: none- this company is great! more

I am John's neighbor, and to be honest the "24 Hour Emergency Comfort Ambulance" parked in front of his house got my kids attention. I had a chance to speak to John and he explained his situation. I had also used one of the other HVAC companies in town that claimed to be the "biggest dealer in town". Compared to Approved Comfort, it is now our opinion that Approved Comfort is the only way to go. They weren't the cheapest and they weren't the most expensive. But the value and quality that brought my family peace of mind is priceless. I also received a call from Dan Martin, the owner. You can't find customer service and quality these days- so stick with Approved Comfort and you will not be disappointed!!!! Pros: Customer Service, Integrity, High quality service Cons: having to deal with other HVAC companies in area more

I had a furnace and Air Conditioner that was getting old. I called the company that I normally would call. Not only were they late for the appointment, but very short with me as I didn't understand what was being offered. I searched online and saw Approved Comfort. I spoke with the Marine and he was upfront, explained everything in precise detail, and slowly walked me through the benefits and advantages of the products offered. He spent time going over the company, the history, the manufacturers, and different payment options. My wife and I felt very relaxed, and more comfortable than with any other company we had out. Approved Comfort has their house in order! We are glad we selected you and have since referred a few neighbors (whom I believe also purchased comfort systems with Tom and Approved Comfort). And then the owner, Dan Martin, called me personally to Thank me. We feel like part of the family now. So Great Job and Thank You Tom and Dan!!!! Pros: Customer Service, Honest, and very high quality Cons: Having to Deal with the other HVAC companies in the area more

If you are looking for the worst service company in the area, call them. They'd be happy to send out their sub-contracting, non-insured, commission based, un-certified technician, to take your money and not back up what they promote. Long story short, I'm still waiting! Pros: Surprised they have not been banned of doing business. Cons: All sub-contractors that are out to rob you!!!! more

Randys boiler installation was not scheduled and completed in a timely manner. Approved Comfort did recognize his dissatisfaction and communicated there regrets. They did offer to pay his bill that was submitted and offered multiple solutions to keep this customer happy. Approved Comfort has been in constant contact with the manufacture of the equipment making sure the installation meets Randys approval. Approved Comfort recognizes that every company is not perfect, but the most important issue is that a good company stands behind there work and makes every effort to keep the customer happy. If there is ever any quality issues, bad or good, Approved Comfort encourages people to go fill out a comment card on there website Pros: Always keeping the customers best interest at heart more

After I recommended changes they completed if I updated this review more

Approved Comfort is more than just an HVAC contractor. When I was in need of a furnace they spent the time to help me choose the correct unit to meet my needs. On installation day, (10 hours later) they took all precautions and care to remove my old unit and install the new one while keeping my house clean. They trained me on the new furnace and called me a few day's later to make sure everything was ok. I couldn't have been more pleased. Pros: Very nice people! more