We contracted with this company to move our household items from Dayton, Ohio to Tampa, Florida on Friday, March 9th. In the original estimate my husband told the estimator, Joseph Amato we were closer to 10, 000lbs, but were told by him that in order to keep our deposit low we should go with 7, 000 lbs and if we went over the weight it wasn't a problem and that we would pay the difference.
Well, truck shows up (a day later than what was promised to us & no notification was given to us of the date change until the NIGHT before they showed up) & there is not enough room on the truck for all of our items?!! The movers also did not show up with the items we contracted for (mattress covers) & only 2 men showed up for our 3, 500 sq ft home?! It took them over 13 hours and the help from my Dad to disassemble our furniture and carry down the stairs as surely our furniture would have been damaged/broken with only one man carrying it down the flight of stairs.
We were told by the driver that the company would not be sending another truck to pick up the remaining items as they had no obligatioin to do so since they picked up more weight than was on estimate?! Again, we knew the estimate was low but swayed to keep it that way and told not to worry?! We had to scramble the next day & rent a U-haul (more costs to us), get a storage unit (again more costs to us) and fill up my parents & sister's garages with our leftover items.
Once the truck arrives at our home in Florida we discover that dozens of our items (some brand new, some heirloom pieces) are badly damaged/broken or ruined. I called ""customer service"" and they told me to write a letter describing our problems. I did this & never received a call or email back.
After numerous calls into AVL asking to speak to a supervisor the only compensation made was that they would waive the deposit for our next order?? When I call back to discuss picking up our remaining items stuck in Ohio I am asked if I have anything in writing saying that they would waive the deposit?? It took over a month of calling Joseph Amato, supervisors, customer service to even get a new written quote stating the deposit would be waived. We finally gave up & went with another company. They wanted to charge us all of the fees again as if it was a brand new order. One of their fees is something they call a 'binding estimate fee' which I have been told by Sam, Aramid, Joseph Amato & Matthew all different explanations of what this fee is- all of which are bogus.
We still have yet to hear anything back on what the status is of our damaged items and receiving a claim check for those items. This move cost us double what it should have & the company no concern for our problems, resolving our issues or wanting our business. I have sent numerous letters & emails into the company and have yet to have any of my emails returned or any form of compensation offered.
I would hate for anyone else to experience what we have with this company as it has been the most stressful, horrific, frustrating & costly experience. Please people, DO NOT USE THIS COMPANY! They seem very nice on the phone, but that is it. After they have your money forget about anything they promised you & expect headache after headache & if you even get your furniture at all- consider yourself lucky!
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