American TV & Appliance

Purchased a bedroom set and mattress at Waukesha location. Salesman assured us more than once that deliverymen would remove our waterbed if we disassembled it. Furniture was delivered and halfway through assembly I decided to confirm that they would remove waterbed. They informed me that they do not remove anything except old mattresses. Called store and delivery supervisor confirmed that policy. My salesman was not working that day. I refused delivery and told them to return furniture to the store. They finally agreed to remove my waterbed headboard. Very disappointing service and dishonest salespeople. Pros: null Cons: null more

If you want to buy anything from this business, be ready to go into battle. We went to this store to purchase a new television because they had an amazing sale going on. However, when we got there they were apparently "sold out" except for the floor display set. They wouldn't reduce the price either. When we finally agreed to buy it and the men were called over to take to tv to packaging they said, "Why this one? There's like 12 more in back" Pros: NONE, except their location being far from my home Cons: Horrible Service and Scams more

I bought an over-the-range microwave in stainless steel. Price was decent. When it arrived, the box was beat up and there was a dent in the stainless steel door. I arranged to have another one shipped for replacement. The second one arrived with the box all taped up. I open it and it was full of packing peanuts. General Electric does not ship their merchandise with packing peanuts!!! This too was damaged with a huge dent in the side. I called and they offered a 3rd. When the 3rd came, it too was damaged. IT had been dropped on the corner and unit was caved in. I told them I wanted this one returned also and wanted a refund. They apparently have been charging me shipping charges on all shipments, even though this was never disclosed! I am stuck paying returned shipping. Pros: NONE Cons: EVERYTHING more

I purchased a new refrigerator from American 8 years ago and have had it maintained by them since. They also sold us a maintenance contract on the closed system covering 10 years. We noticed the refrigerator was not cooling adequate and in fact the freezer was no longer freezing...we called and were given a repair date a week away! After indicating that may be fine for couch it was not adequate for a food storage unit they gave us a date 4 days away. After the Tech checked the unit he indicated it was not the closed system but a fan which was not covered by the warranty purchased. $225 later he leaves. 5 hours later still no cooler! After calling and asking to have the repairman sent back, I was informed the earliest he could come was more than a week away! Again I voiced my dismay, requested to speak to the supervisor or department manager and was put on hold for over 10 minutes with several ringing/hold times in between. The woman then said she had been trying to find a tech who could come out sooner, but was not successful. She indicated she would talk to some techs when they came in after their rounds and someone would call back before 6PM. That was Friday night. It is now Monday afternoon and I called again and asked to speak to the service manager. Aaron said he would transfer me. After several times of being placed back on hold Veronica picked up and again I requested the service manager. I was then disconnected. I called back and asked for the general manager who was out today and the receptionist asked if she could transfer to someone else and what it was regarding. I explained it and she connected me to Kelly a supervisor in the service department. She checked the file and the schedule and found a time to send them back out for tomorrow and could not explain why the others didn't see the opening...in the mean time I've thrown out hundreds of dollars worth of food and it still doesn't work. We shall see tomorrow...but the trip was horrible more

The store and grounds are well kept, the associates are freindly and knowledgeable. Pros: lowest prices, excellent service, great selection more