Allen & Petersen Appliance Center

poor communication/ canceled appts for install last minute/ not very knowledgable RESPONSE FROM Allen & Petersen Cooking & Appliance Center: Hi Shane, Thank you for the time you took to write the review. I'm sorry that you had anything but a great experience. We'll work to improve our communication and scheduling. Kyle Mirka Sales Manager more

We were in a crisis about a broken washer/dryer and were promised a replacement in 10 days. Five weeks later we finally received our purchase. RESPONSE FROM Allen & Petersen Cooking & Appliance Center: Hi Toni, I'm sorry to hear you waited longer than expected. I see the unique size that you needed made it so that we did not have the units in stock at the time of your order. We try very hard to give our customers a true and accurate portrayal of how long it will take to get items to Anchorage and usually we hit the mark well. I apologize that in this case we were not able to do so. Thank you for your feedback, as it will help us to improve the lead times we give our customers. Kyle Mirka Sales Manager more

It was the cheapest gas dryer I've ever found and could have bought in Alaska. Thank you soo much for our new dryer. :) more

My original order did not arrive but a replacement was made and I was very happy. more

I find their prices competitive and the products they sell are good quality. I recently used their service and it was a great experience. more

Thanks for assisting my mother and I as we asked questions about new double ovens. more

We purchased $20,000 in Jennair appliances from A/P after the sales associate leaned us to that brand vs Viking and touted all the current rebates of Jennair. We bought the entire kitchen months in advance to qualify for the rebate date range. The associated told us they would store the appliances in their warehouse until we were ready to install them. According to A/P we would submit the rebate paperwork during the purchase month, which we did, then would have to submit the serial numbers after the appliances were installed. Come to learn, that was very inaccurate. A/P should have requested the serial numbers from Jennair as soon as the items shipped to their warehouse and given them to us to submit the rebate. As a result of not getting us the serial numbers as soon as the product shipped or arrived at the warehouse, Jennair would not honor the submitted rebate form. A/P's response was "some associates aren't clear on how the rebate programs work" and Jennairs response was "we are very clear to all our distributors how the rebate program works and they are all well-aware of our policies". I think it is poor business practice to lean a customer to a brand due to the current rebates/promos then fail to disclose proper procedures. I feel as if they were happy to take our money, but as soon as they got it they were done with any type of service. Very disappointing. RESPONSE FROM Allen & Petersen Cooking & Appliance Center: Hi Charity, I discovered that the rebate in question was a rebate for installation on your appliances. Jenn Air did not deny the rebate due to serial numbers, but instead did not pay the rebate to you because of a lack of an installation invoice. If you provide me with a copy of an invoice showing your costs for installation I'm certain I can help get those funds for you. I hope this rectifies the problem and thank you for allowing me to help! Thanks, Kyle Mirka Sales Manager more

If you got my review.......I hadn't finished. When putting in the State I must have hit enter and it took it all away. If you got it, please change my state to Wisconsin....not Iowa and if you didn't, let me know and I will write you a new one! more

WE HAVE HAD GOOD LUCK BUYING HERE more

See review summary RESPONSE FROM Allen & Petersen Cooking & Appliance Center: Hi Beverly, We're grateful for your review and your loyalty to us. We always strive to provide amazing service, and I am disheartened to hear we were not able to fix the dishwasher in your home. I am so glad to hear however, that we were able to provide you with the service we strive to give throughout your sales experience. We make it a practice to apply dollars spent in our service department to new appliances when a product can't be fixed or isn't economical to fix, and it's so great to hear that practice is working for our customers! Thank you again for your review, these only help us to improve. Thank you, Kyle Mirka Sales Manager more

Randy handled this transaction nicely more

My refrig/freezer died over Memorial Day Weekend. I could not get anyone local to deliver a new unit in less than 7-10 days. Allen & Petersen in Palmer had a new Electrolux Commercial Refrigerator on my doorstep in less than 24 hours.. You are first class and I will buy all my kitchen goods from you in the future. Thank you.. Joe Ray Skrha, Attorney at Law in Kenai more

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Appliances delivered when needed more

Excellent service more

I was highly pleased with the service I received from Allen & Petersen repairman. He was courteous and took very little time found the problem. He told me what it would cost to repair the dryer, got my okay and ordered the part. Then he told me how long it would take for the part to arrive. Within a week I was up and running. Great service. more

don't know what you want in this spot. more

Very satisfied. more

I ended up special ordering a Bosch counter depth refrigerator, and a Kitchen Aid slide in gas range w/ microwave. Couldn't be happier with the products and delivery service. more

We had a great experience purchasing our oven, dishwasher, microwave and fridge. Our sale representative was very helpful providing product information. more