All Valley Animal Resort, A Thrive Pet Healthcare Partner

We took our beloved dog in due to some lethargy issues. Unfortunately, her condition deteriorated and we ended finding out she had a tumor on her heart that ruptured. We had to put her to sleep. The vet was very caring and very accommodating. HOWEVER, as others have said in their reviews, the front staff needs a serious lesson in tact and manners. When closing the bill out, she said we could cremate her or if we didn't do that they would probably just put her in the dumpster!! We were appalled at her comments and will never be returning to this clinic for ANY medical services or checkups for our other animals. more

I am so mad at this place that I hate to give them one star. I have been taking my 2 yorkies to this place for a couple of years. The service never has been great but they are convenient because of their weekend hours and because they are close to my home. My one yorkie suffers from kidney and bladder stones and my other yorkie has bad teeth so I have shelled out a lot of money there. My new little female yorkie needed to be spayed. I set up the appointment 3 months in advance. I took off work the morning of the surgery and I did not let her eat and took her in for her procedure at 7am. I also took off work the day after so I could take care of her. At noon they call me to say they have alot of appointments and they want to wait a few months so they can pull her baby teeth. I tell them that I did not schedule teeth only spaying and I wanted her spayed before she goes into heat because I have boys. They tell me ok and to call them at 3pm. I call at 3pm and they said that they still have not started on her and to call back in an hour. I call back in about 1 1/2 and they still had not started. It's about 5:30pm and I said that I would just come and get her. They say no, no she is sedated and ready to go next. They then call me at 7pm to say that they still had not done it and wanted me to wait and bring her back so they could do that and pull her baby teeth at the same time. Rediculous...I told them that I did not arrange for her teeth done as I said earlier and I would just come and get her. So 12 hour later and 3 months of having an appointment she still did not get spayed. I will never, never take my dogs ther again. more

Granted I went here on a Saturday, so it was probably busier than normal, but I did have an appointment. I waited for 30 minutes before the tech came in to take my dog's temperature, 30 more minutes for the actual vet to come in (who didn't even introduce herself... a nice touch). Waited another 15-20 minutes for an ""estimate"" for the procedure they wanted to do on my dog. Now, the dog has gotten cheat grass in his foot multiple times, and never once has a vet suggested to sedate him in order to take it out. $209 for a basic, basic procedure is far too much. The vet also seemed pretty incompetent. She was flabbergasted that the dog had a swollen lymph node near the swollen area.... um, that's a pretty common occurrence as far as I know. The vet sent a receptionist in with the estimate (this girl didn't explain anything on the sheet, and just expected me to look at it and sign it, no questions asked). I think the vet should be going over the procedure with me, and explaining why she wants to do something. I felt like I wasn't important, like my dog wasn't important, and that my time wasn't as valuable as theirs. One receptionist even had the gall to tell me that it ""wasn't that long of a wait,"" after I had complained about how long I had been there. Really? So an hour and a half is pretty standard for this place? Then you've really helped me realize that I chose the wrong vet clinic. Even when I first walked in to the facility (which, granted, does look very nice), no one greeted me. I had to grab the new client paperwork myself, since I figured I would need to fill it out... no one was particularly helpful. Even after I had filled out the sheet, they asked me all of the questions face to face at the reception desk. So why did I fill all of this out if you were just going to re-ask me later? I am very, very disappointed with my experience, and this place will not ever get my business. At least they realized my disappointment and didn't charge me the office visit fee. I would've contested it anyway since the vet barely looked at my dog (maybe, MAYBE a minute for the entire physical exam) before making her decision on how to proceed. Why is it so hard to find a good vet in Boise?! Very frustrating. Pros: at least didn't charge me for the office visit Cons: wanted to sedate my dog for minor procedure, NO THANKS more