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Businiess name:
All Valley Animal Resort, A Thrive Pet Healthcare Partner
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Review by:
citysearch c.
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Review content:
I am so mad at this place that I hate to give them one star. I have been taking my 2 yorkies to this place for a couple of years. The service never has been great but they are convenient because of their weekend hours and because they are close to my home. My one yorkie suffers from kidney and bladder stones and my other yorkie has bad teeth so I have shelled out a lot of money there. My new little female yorkie needed to be spayed. I set up the appointment 3 months in advance. I took off work the morning of the surgery and I did not let her eat and took her in for her procedure at 7am. I also took off work the day after so I could take care of her. At noon they call me to say they have alot of appointments and they want to wait a few months so they can pull her baby teeth. I tell them that I did not schedule teeth only spaying and I wanted her spayed before she goes into heat because I have boys. They tell me ok and to call them at 3pm. I call at 3pm and they said that they still have not started on her and to call back in an hour. I call back in about 1 1/2 and they still had not started. It's about 5:30pm and I said that I would just come and get her. They say no, no she is sedated and ready to go next. They then call me at 7pm to say that they still had not done it and wanted me to wait and bring her back so they could do that and pull her baby teeth at the same time. Rediculous...I told them that I did not arrange for her teeth done as I said earlier and I would just come and get her. So 12 hour later and 3 months of having an appointment she still did not get spayed. I will never, never take my dogs ther again.
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