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Businiess name:  All Valley Animal Resort, A Thrive Pet Healthcare Partner
Review by:  citysearch c.
Review content: 
Granted I went here on a Saturday, so it was probably busier than normal, but I did have an appointment. I waited for 30 minutes before the tech came in to take my dog's temperature, 30 more minutes for the actual vet to come in (who didn't even introduce herself... a nice touch). Waited another 15-20 minutes for an ""estimate"" for the procedure they wanted to do on my dog. Now, the dog has gotten cheat grass in his foot multiple times, and never once has a vet suggested to sedate him in order to take it out. $209 for a basic, basic procedure is far too much. The vet also seemed pretty incompetent. She was flabbergasted that the dog had a swollen lymph node near the swollen area.... um, that's a pretty common occurrence as far as I know. The vet sent a receptionist in with the estimate (this girl didn't explain anything on the sheet, and just expected me to look at it and sign it, no questions asked). I think the vet should be going over the procedure with me, and explaining why she wants to do something. I felt like I wasn't important, like my dog wasn't important, and that my time wasn't as valuable as theirs. One receptionist even had the gall to tell me that it ""wasn't that long of a wait,"" after I had complained about how long I had been there. Really? So an hour and a half is pretty standard for this place? Then you've really helped me realize that I chose the wrong vet clinic. Even when I first walked in to the facility (which, granted, does look very nice), no one greeted me. I had to grab the new client paperwork myself, since I figured I would need to fill it out... no one was particularly helpful. Even after I had filled out the sheet, they asked me all of the questions face to face at the reception desk. So why did I fill all of this out if you were just going to re-ask me later? I am very, very disappointed with my experience, and this place will not ever get my business. At least they realized my disappointment and didn't charge me the office visit fee. I would've contested it anyway since the vet barely looked at my dog (maybe, MAYBE a minute for the entire physical exam) before making her decision on how to proceed. Why is it so hard to find a good vet in Boise?! Very frustrating. Pros: at least didn't charge me for the office visit Cons: wanted to sedate my dog for minor procedure, NO THANKS

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