First of all, these movers were dragging their feet throughout the entire move as they charge hourly($110 per hour plus a minimum trip charge of $110 and surcharges etc., so that they could bill us for more # of hours. Then, they soiled the carpet/floors with mud/dirt as it was drizzling that day and didn't have it cleaned/shampooed after they left nor did they deduct the cleaning charges from the total. After loading all the stuff that we needed to be moved, they disappeared for over 2 hours with all our stuff before they showed up. Moreover, my husband an father-in-law helped/assisted them in moving stuff, laying down & taping cardboard boxes and dropcloth over the floors to prevent soiling in the house we were moving into. We also discovered that a valuable engagement ring 'mysteriously disappeared' from the jewelry armoire in the master closet while the movers were in the house and we registered a complaint with the police. On top of all this, the movers were hankering for a few hundred $$$ tip!!! After repeated attempts to contact the manger to resolve the issue of the disappearance of the ring, who seemed to have just stepped out of the office whenever we called, we have filed a complaint with the BBB and are looking to pursue a civil case against them. I agree with the folks who have also mentioned that this is the by far the totally WORST and non-professional moving company we've ever encountered.
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